Senior Renewal Operations Manager, Abnormal AI
$133.9-175k
Cloud email security platform
Open for applications
Cloud email security platform
1001+ employees
Open for applications
$133.9-175k
1001+ employees
Company mission
To make the cloud a safer place for businesses.
Role
Who you are
- 8+ years of experience in Revenue, Renewal, or Customer Operations at a B2B SaaS company, with direct ownership of renewal processes
- Strong command of Salesforce (opportunity management, reporting, dashboards, renewal pipeline configuration)
- Proven experience building renewal or retention dashboards and reporting from scratch — you've stood something up, not just maintained it
- Advanced analytical skills with proficiency in tools like Sigma, Looker, Tableau, Google Sheets/Excel, or Databricks; comfortable working with large datasets to identify patterns and forecast outcomes
- Hands-on experience with churn and expansion forecasting — familiar with methodologies, leading indicators, and how to improve prediction accuracy over time
- Familiarity with Customer Success platforms (e.g., Gainsight) and how they intersect with renewal workflows
- Experience designing scalable, repeatable processes in a high-growth environment where things aren't yet fully defined
- Strong program management skills with the ability to juggle multiple workstreams and drive projects to completion independently
- Excellent communication skills — able to present data-driven recommendations to senior stakeholders and influence decisions across teams
- Builder mentality: self-directed, comfortable with ambiguity, and energized by creating structure where none exists
What the job involves
- Abnormal AI is seeking a Senior Renewal Operations Manager to own and scale our renewal operations function from the ground up
- This is a builder role — you won't be inheriting a polished playbook
- You'll be the one writing it
- Reporting into CS Operations, you will architect the end-to-end renewal process, stand up the dashboards and reporting our leaders rely on, and bring best-in-class forecasting rigor to how we predict churn and identify expansion opportunities
- Own the renewal operations lifecycle — design, document, and continuously improve the processes that drive on-time renewals, reduce churn, and surface expansion opportunity
- Build the reporting and dash-boarding infrastructure that gives CS, Renewal Management, and Finance leadership real-time visibility into renewal pipeline health, risk, and forecast accuracy
- Develop and refine churn and expansion forecasting models, advising leadership on methodology, data inputs, and predictive signals that improve forecast confidence over time
- Partner with Renewal Managers to operationalize best practices around timeline management, risk escalation, and deal execution
- Define and track renewal KPIs (gross retention, net retention, renewal rate, forecast accuracy, time-to-close), surface trends, and translate data into recommendations
- Own the quarterly quota-setting process for the CSM and Renewal Manager teams — partner with CS and Finance leadership to define targets, allocate quotas, and maintain ongoing attainment reporting that gives managers clear visibility into individual and team performance against plan
- Work cross-functionally with Sales Ops, Finance, and Data Engineering to ensure data integrity, system alignment, and consistent definitions across the renewal pipeline
- Evaluate and optimize our tool stack to support renewal workflows, including CRM configuration, automation, and integration with CS platforms
Our take
Fraud involving impersonation is one of the top causes of online financial crime. Criminal tactics like email account spoofing, where the criminal impersonates an official account to steal personal information or money, are rife. Abnormal AI is a startup aimed at handling these hyper-targeted and personalised email attacks by analysing communications and identifying potential fraud before it can take place.
The fraud detection space is extremely competitive, but Abnormal AI differentiates itself through its focus on the threat of impersonation rather than a spectrum of threats. This has allowed it to amass a wealth of data relating specifically to high-risk impersonation attacks, analyzing over 45,000 signals to detect any anomalies.
Its specialised approach has fuelled rapid growth, leading to a $5B valuation after a Series D Funding round in 2024. Now, Abnormal plans to double down on product development and expand internationally, prioritising markets where data security laws necessitate a local presence. By staying focused on impersonation, Abnormal AI positions itself as a formidable force in the fight against online financial crime.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2024
$250m
SERIES D
May 2022
$210m
SERIES C
Total funding: $534m
Company benefits
- Healthcare
- Flexible PTO
- 401k
- One Medical
- Flexible Spending Account
- Mental Health Resources
- Home Office Stipend
- Monthly Internet & Phone Stipend
- Health and Wellness Stipend
Company HQ
Spring Valley, NV
Leadership
Evan Reiser
(Co-Founder & CEO)Having started their career as a Software Engineer, co-founded GamerNook.com, Bloomspot, and Adstack before spending 3 years at Twitter. Co-founded Abnormal Security in April 2018, and has been CEO since.
Sanjay Jeyakumar
(Co-Founder & CTO)Previously Senior Software Engineer at Twitter and Google. Was also Software Architect at TellApart.
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