Sales Engineer, Sendbird
$160-180k
OTE
3+ days a week in office
AI customer exprience platform for enterprise
Job no longer available
AI customer exprience platform for enterprise
201-500 employees
Job no longer available
$160-180k
OTE
3+ days a week in office
201-500 employees
Company mission
To power every meaningful conversation in the world - whether human to human, or human to AI.
Role
Who you are
- A talent magnet who recruits, coaches, and develops SDRs into high-impact performers with strong KPIs and clear expectations
- A change leader who can evolve workflows from human-only to AI-augmented without losing cultural cohesion or executional momentum
- A data-driven operator who defines meaningful KPIs, tracks outcomes rigorously, and course-corrects decisively
- A global leader who thrives in diverse, distributed environments and knows how to unlock performance across geographies
- A curious problem solver who digs into customer challenges, technical details, and emerging AI workflows to stay ahead
- At least 2 years of experience managing an SDR team with ownership of SQL and pipeline targets
- Demonstrated experience implementing AI in the SDR motion (from pilot to scaled program) with measurable improvements in productivity or cost efficiency
- A minimum of 5 years of total sales experience
- Bachelor’s degree required
- Experience operating across global regions; EMEA and APAC experience is a strong plus
What the job involves
- As a Sales Engineer at Sendbird, you’ll be at the intersection of technology, business strategy, and customer engagement
- You’ll partner closely with our Account Executives to help customers design, build, and scale their communication and AI agent strategies using Sendbird
- You’ll bring credibility in front of engineers, confidence in front of leaders, and curiosity in every interaction
- Most of all, you’ll help our customers imagine what’s possible
- Partner with Sales: Collaborate with Account Executives throughout the deal cycle—joining calls, demos, and meetings to explore challenges, co-design solutions, and close deals together
- Lead Technical Discovery: Engage deeply with engineers, product managers, and architects to understand their systems, goals, and pain points. You’ll map these into Sendbird’s APIs, SDKs, and AI capabilities
- Design Tailored Solutions: Create architectural recommendations that fit each customer’s business needs—whether they’re building a chat app, deploying an AI support agent, or connecting millions of users
- Deliver Demos that Inspire: Build and present compelling demos that show not just how Sendbird works, but what it can do for them
- Handle Security & Compliance: Be confident articulating Sendbird’s security and compliance story (SOC 2, ISO-27001, HIPAA), helping customers build trust from the start
- Collaborate Cross-Functionally: Partner with Product, Engineering, and Customer Success to ensure a seamless transition from pre-sales to post-launch
- Stay Curious: Keep up with the latest trends in AI agents, communication tech, and developer tools—bringing fresh insights to every customer conversation
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, and optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Delight.ai, the first branded AI concierge built on long-term memory.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- Be Your Best Self: A generous all-in-one wellness benefit. Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles.
- AI Citizenship: As an AI-first company, we are sponsoring all members with real budget to adopt various AI software to 100x productivity and creativity.
- Generous PTO: In addition to paid holidays, accrued vacation and sick leave, employees get paid volunteer time off, and a good amount of family or paternal leave.
- Rest & Rejuvenate: Take a non PTO day off to enjoy your birthday or just to relax and refresh yourself.
Company HQ
Downtown, San Mateo, CA
Leadership
John S. Kim
(Co-Founder & CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
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