Customer Success Manager, Anthropic

• Have 5+ years of experience in a customer-facing implementation or consulting role, preferably in B2B SaaS or enterprise software
• Possess strong project management skills with a track record of successfully managing complex, cross-functional projects
• Excel at communication and presentation, with the ability to engage stakeholders at all levels of an organization
• Are able to quickly learn and articulate complex product features and use cases
• Have experience with change management methodologies and best practices
• Are adaptable and possess a growth mindset, thriving in a fast-paced, evolving environment

Desirable

• We are seeking a driven and technically savvy Implementation Specialist to join our growing team
• In this role, you will be instrumental in driving the successful rollout and early adoption of Claude for Enterprise among our customers
• You will work closely with cross-functional teams to ensure smooth deployments, provide technical guidance, and foster strong relationships with our enterprise clients
• Lead the end-to-end implementation process for Claude for Enterprise, from kick-off to successful deployment, with a focus on time-to-value for our customers
• Develop and execute change management strategies to drive user adoption and maximize the value of Claude for Enterprise within customer organizations
• Provide technical and product guidance, addressing customer questions and recommending best use cases
• Collaborate with customers to set impactful, measurable success metrics for their Claude for Enterprise implementation
• Manage project timelines, milestones, and stakeholder expectations throughout the deployment process
• Conduct group training sessions and facilitate interactive enablement workshops with customers' Learning & Development (L&D) departments
• Monitor usage and share insights with customers to drive continuous improvement and adoption
• Serve as a liaison between Anthropic's product team and customers, capturing feedback and communicating product updates
• Collaborate with Sales, Customer Success, and other internal teams to ensure smooth handoffs and consistent customer experiences

• Deadline to apply: None. Applications will be reviewed on a rolling basis

• Comprehensive health, dental, and vision insurance for you and your dependents
• Inclusive fertility benefits via Carrot Fertility
• Generous subsidy for OneMedical
• 21 weeks of paid parental leave
• Unlimited PTO
• Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant
• 401(k) plan with 4% matching
• $500/month flexible wellness stipend
• Commuter coverage
• Annual education stipend
• A home office improvement stipend when you first join
• Relocation support for those moving to the Bay Area

Total funding: $16.3bn

Funded by Google and founded by ex-OpenAI employees, Anthropic is an AI company focused on building a reliable, innovative AI system. While the company is relatively new to the market it has already launched a highly anticipated AI chat assistant called Claude which is set to rival OpenAI's ChatGPT.