Customer Onboarding Manager, Brevo
Bonus
More information about location
2-3 days a week in office
Digital marketing platform
Open for applications
Digital marketing platform
501-1000 employees
Open for applications
Bonus
More information about location
2-3 days a week in office
501-1000 employees
Company mission
To empower businesses of every size to forge lasting customer relationships.
Role
Who you are
- Fluent in French and English
- You have a Customer-centric focus
- At least 3 years of relevant work experience in CSM/Technical Account Manager/Implementation Manager
- Experience in the Martech industry
- Familiarity with technical concepts or eagerness to understand technical aspects related to email marketing, IP Setup, such as DNS record creation/modification, and the Brevo API
- Strong ability to understand, manage, and drive customers' needs and marketing strategy
- Excellent presentation and communication skills
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- You are data-driven and a Team Player
What the job involves
- Within the international Customer Success team, you will ensure that our enterprise customers get the best out of their Brevo platform
- As Onboarding Manager, you will act as a project manager for initial time-to-value for our customers. Onboarding Managers operate in project mode, they work and deliver an Onboarding plan that encompasses all the dimensions necessary for our customer’s first steps: technical assistance, user enablement, flagship use cases, and first point of value
- During Handover (with CSM & AE) and Kickoff (with CSM), review and understand the customers’ business objectives goals, and challenges and translate them appropriately into their onboarding process
- Handle the first level of technical questions and orchestrate internal teams (Specialists, Professional Services, Product) to handle more complex use cases
- Make sure the clients are completing all necessary steps promptly according to their onboarding plan from set up to first time to value
- Work closely with CSMs to manage client expectations and ensure that they have all the information necessary for a smooth transition
- Create & maintain documentation for every step of the onboarding process for internal use and scalability of the onboarding squad (RACI)
- Design the structure and content of the onboarding program and continuously optimize it
- Define KPIs for the success of new clients aligning with the Brevo products
- Learn and maintain deep expertise in the best practices on the Brevo products to provide ongoing value and support to our onboarding process
Application process
- Video call with our Talent Acquisition team (30 minutes)
- Screening with the Head of CSM EMEA
- A case study with the Onboarding Manager and Head of CSM EMEA
Our take
Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong relationships with its customers. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.
Unlike other marketing solutions that are more focused on enterprise level businesses, Brevo focuses on both B2B and B2C businesses and eCommerce sellers. It is committed to providing affordable and accessible marketing solutions to reach as many customers as possible. A recent acquisition of Yodel.io enabled the company to reduce digital marketing costs while creating additional features for customer success.
Brevo's position has strengthened in the growing market as more SMBs are going digital. The company is also targeting enterprise customers including Louis Vuitton, the candy giant Haribo, Fujitsu, Amnesty International and Greenpeace. Having recently reached centaur status, the company is still building new products and acquiring smaller companies, targeting $1B Annual Recurring Revenue by 2030.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
63% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$140.5m
SERIES B
Sep 2017
$30.9m
SERIES A
Total funding: $172.8m
Company benefits
- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Shared ownership plan
- Paid time off and paid holidays
- Budget to support your workspace at home
- Optional health insurance package
- Bi-annual global company offsite; inter-office trips
- A modern office in a central location with free snacks/drinks and fun activities!
- Team events and more!
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
Company values
- Empower the customer - We succeed when our customers succeed. This idea goes into everything we do: from developing the product to communicating with prospective and existing users
- Impact first - We’re always stronger together. We all bring value to Brevo, constantly collaborating to achieve our shared goals and help each other develop our own skills
- Humbly open - We are an open company with an emphasis on humility. Everyone is accessible and open to listening to, challenging, and being challenged by others in their work
- People company - People are our biggest strength. With more than 86 different nationalities, our diversity gives us a wide variety of perspectives to help us grow, learn, and improve together
- Build up together - We’re always stronger together. We all bring value to Brevo, constantly collaborating to achieve our shared goals and help each other develop our own skills
Company HQ
Madeleine, Paris, France
Articles
Leadership
Armand Thiberge
(CEO)Acts as an investor for My Job Glasses, Backacia and SABI AGRI. Previously founded Dual Technologies Services.
Jeremy Cahen
(CPO)Serves as a founder and advisor for Harvestr, and as a President for eGG-one school. Previously acted as Founding President for oonity.
Steffen Schebesta
(North America CEO)Acts as a founder and shareholder for Jurafuchs (Go Legal GmbH). Currently serves as a private investor for LIVEBUY and Vespucci Analytics, and as a shareholder and an advisory board member for RFQ2Go.
Salary benchmarks
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Diversity, Equity & Inclusion at Brevo
- With offices in eight countries and employees representing 86 nationalities, Sendinblue is a multicultural company and our diversity is one of our greatest strengths. It makes us clever problem solvers, collaborative team members, and open-minded thinkers.
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