Senior Product Manager, Komodo Health

• Exceptional Executive Presence and Communication: Proven ability to articulate a complex product vision simply, dive into technical detail at appropriate moments, and effectively align and negotiate with C-level stakeholders
• Deep, Hands-On GenAI Expertise: Demonstrated experience in Generative AI, including understanding of LLMs, model fine-tuning, and the challenges of deploying AI to customers at scale.Direct, practical experience being a "power user" of GenAI products, including hands-on work in prompt engineering, building evaluation frameworks (Evals), and driving model quality through data analysis
• Strong Product Fundamentals: Superior ability in prioritization, roadmapping, cross-functional collaboration, and data-driven decision-making. Customer-centric mindset with a track record of launching successful, multi-market products to end users
• Comfort navigating extreme ambiguity, creating clarity from complex technical and business challenges in a rapidly evolving market
• You are expected to be a power user and an advocate for leveraging AI in your daily work, constantly exploring and applying AI tools to enhance your productivity and the quality of your output

Desirable

• At Komodo Health, we believe that artificial intelligence is at the heart of how we will continue to address our mission
• The Marmot Platform team is responsible for the company’s core Generative AI platform, serving as the foundation for our next generation of customer products
• This role exists to lead the "Ask Me Anything" customer-facing application built on Marmot
• You will be a visionary product leader at the forefront of GenAI adoption, responsible for creating a high-value and intuitive user experience for both internal and external customers, making the power of our healthcare data more accessible than ever before
• This role operates at the critical intersection of platform capability and customer value, requiring strategic vision, deep technical understanding, and strong executive alignment
• Looking back on your first 12 months at Komodo, you will have…
• Defined and executed the product strategy and 12-month roadmap for the "Ask me anything" GenAI application, resulting in quantifiable increases in customer adoption, engagement, and retention
• Established yourself as the key product authority for the "Ask me anything" product, successfully aligning all major stakeholders, including executive leadership, on product vision and prioritization
• Driven the performance and quality for the product by being hands-on with the technical stack, including leading prompt engineering efforts, designing comprehensive evaluations, and curating high-quality testing data and scenarios
• You will accomplish these outcomes through the following responsibilities…
• Manage the end-to-end product lifecycle, from initial research and feature definition to launch, iteration, and deprecation
• Establish a strong operating rhythm around internal and customer feedback, translating needs into clear, outcome-oriented missions for the engineering team
• Work closely with the design and engineering teams to ensure a frictionless, delightful, and highly reliable user experience that leverages the unique capabilities of GenAI
• Monitor key business and product health metrics (e.g., hallucination rate, response latency, cost per query, user stickiness) and proactively identify opportunities for improvement and optimization
• Serve as the Subject Matter Expert (SME) on the GenAI competitive landscape, sharing knowledge and driving innovation across the organization