Head of People Operations & Recruiting, Step
+ Stock in an early-stage startup
Mobile banking that helps build credit
Job no longer available
Mobile banking that helps build credit
201-500 employees
Job no longer available
+ Stock in an early-stage startup
201-500 employees
Company mission
To create a bank that gives users the tools to become smarter with their money and reward them along their financial journey.
Role
Who you are
- You are extremely process-driven, detail-obsessed, and employee experience-focused
- You have experience building a team and process from scratch
- Deep technical recruiting hands-on expertise, with a proven track record of hiring high-caliber engineers in a fast-paced environment
- 6+ years of experience in People Operations, HR, or Recruiting, with leadership experience in a high-growth startup or fintech
- Experience building and leading high-performing teams
- Exceptional process-building and execution skills and a data-driven approach to decision-making
- Capable of managing immediate priorities while anticipating future needs
- Strong stakeholder management and ability to partner with executives
- Passion for building a high-performance, people-first culture
What the job involves
- This is a hybrid leadership role encompassing both People Operations and Recruiting, with a strong emphasis on technical recruiting to support our rapid hiring needs in engineering
- You will be responsible for designing and implementing scalable people processes, optimizing recruiting operations, and ensuring our talent strategy aligns with Step’s ambitious growth goals
- You will be a force-multiplier who enables all other functions at Step to capitalize on centralized standards and resources that support our most valuable resource at Step: our people
- You hold yourself and others on your team to a very high standard of delivery, and you value partnership and stakeholder engagement along the way
- As the Head of Recruiting, you will lead all aspects of talent acquisition, from strategy development to execution
- You will partner closely with leadership to hire top talent while also ensuring hiring excellence across all functions
- As the Head of People Operations, you will establish the frameworks, systems, and policies that enable our employees to do their best work
- Recruiting Strategy & Execution:
- From onboarding to employee engagement, you will drive initiatives that elevate Step’s culture, performance, and long-term talent strategy
- Develop and execute a high-impact recruiting strategy with a primary focus on hiring world-class engineers
- Provide leadership, training, and guidance related to job creation, interviewing best practices, offer negotiations, and recruiting functions
- Define best-in-class hiring processes, from sourcing to closing top technical talent
- Partner with executives and hiring managers to prioritize hiring needs and workforce planning
- Implement data-driven recruiting metrics to optimize efficiency and effectiveness
- People Operations & Talent Development:
- Design and implement scalable HR processes that support Step’s rapid growth
- Own the employee experience, from onboarding to retention, ensuring high engagement and performance
- Develop and implement strategic frameworks for compensation, benefits, and performance management to drive organizational effectiveness
- Partner with leadership to build employee connectedness and cultivate a strong, inclusive culture aligned with Step’s values
- Implement and manage HR systems, ensuring compliance and operational efficiency
Our take
Thanks to an increasingly mobile-native and plugged-in younger demographic, fintechs have a new market to play for: teens and young adults. It’s led to fierce competition, but Step is one of the players leading the pack.
Step’s offering is a fee-free, interest-free visa card, with instant payments and easy account management that is optionally controlled by a parent (or sponsor). The idea is to offer a relatively low-risk sandbox in which young people can build up financial literacy along with a good credit score, whilst enjoying the benefits of digital banking.
The well-funded teen banking service Copper is hot on Step’s heels, however, with both racing to add high-demand stock and crypto investments to their offerings. Onu and Acorns also offer investment opportunities for younger users, and Greenlight has carved out a strong (albeit more traditional) niche focusing on account security.
Some savvy TikTok marketing by Step, along with flashy backing from celebrity investors, has helped it rapidly onboard over 3M users and cultivate strong name-brand recognition among its social network-native demographic. Much depends on how fast it can bring new features to market, but with unprecedented funding awarded to Step in 2022, it is well-equipped to do so through a scale-up of its product infrastructure.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2021
$100m
SERIES C
Dec 2020
$50m
SERIES B
Total funding: $176.3m
Company benefits
- Competitive Medical, Dental, Mental Health & Wellbeing benefits
- 12 weeks paid parental leave, baby bonus to support unexpected expenses and flexible return to work
- 401k Retirement Plan
- Annual Professional Development Reimbursement Program
- Flexible Work From Home and Time Off Policy
- Stock Options
Company HQ
Ventura, Palo Alto, CA
Leadership
CJ MacDonald
(Co-Founder & CEO)Originally worked in Senior Sales and Business Development roles at Synapse, LiveOps, and Luminate, the latter of which was acquired by Yahoo. Subsequently co-founded Gyft, ultimately acquired by First Data.
Alexey Kalinichenko
(Co-Founder & CTO)Previously a Software Engineer at Microsoft and Google, before moving into a Senior Engineer role at Square. Left to serve as CTO for Token.
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