Customer Success Executive, Bodyswaps

• Experience in a customer-facing role, demonstrating a commitment to delivering outstanding service and building strong relationships
• A genuine passion for education and making a difference, with a drive to support customers (and their end learners) achieve their goals
• Confidence using technology, with a willingness to learn and advocate for innovative learning solutions like VR and AI
• Track record of going above and beyond! Whether that’s in your studies, sports or career
• A proactive, hands-on approach, ready to jump into different projects and adapt to evolving customer needs
• Exceptional interpersonal skills, both written and verbal, ability to build long-lasting relationships
• Entrepreneurial, self-starter, ambitious and hard working, excited to actively contribute to a start-up success story
• Excellent organisational & time management skills, comfortable handling multiple customers and projects simultaneously
• Customer-focused, solution-oriented, showing a do-anything attitude for delighting customers
• A team player who is prepared to help others in order for us to achieve our goals

Desirable

• We have a fantastic product, great traction and great customers across the globe
• We are now looking for a motivated and talented Customer Success Executive to help strengthen our existing relationships and provide a first-class service to our existing customers
• You will be instrumental in achieving our objective of being recognised as the world’s best soft skills training solution
• This is a unique opportunity to join our growing team of exceptionally talented and ambitious individuals that have embarked on a fantastic adventure at the cutting-edge of VR and AI technology
• Facilitate demos and training around the product
• Design a success plan including clear Objectives and KPIs for and with each customer
• Support the rollout and implementation of the solution
• Build support documents to ensure a first class user journey
• Ensure all relevant stakeholders are engaged and properly onboarded
• Manage multiple customers across a range of sectors/industries (with a focus on Further Education), build strong relationships with their personnel
• Be the customers’ day-to-day point of contact, address their queries timely and effectively, ensuring they have a consistent, best-in-class experience in every interaction
• Turn customers into company and product advocates
• Actively monitor customers analytics and adoption of the solution, set up regular meeting reviews to present reports, review KPIs and make recommendations for better use of the product to drive further value
• Identify and help secure upsell and cross sell opportunities
• Identify marketing opportunities, get the right stakeholders on board to create case studies, get quotes and validate award submissions
• Initially responding to inbound customer queries during UK hours, ready for escalation and review by the Customer Support and Product team
• Growth Hacking techniques
• Immersive Learning (XR/VR/AI) and Soft Skills Training
• Customer Success & Sales Strategies