Senior Lead of Internal Communications, Klaviyo
$160-240k
1+ day a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$160-240k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- Do you love the intersection of storytelling and strategic communications?
- Are you eager to build trust across diverse global audiences through various communication channels?
- Are you passionate about working with senior leaders (particularly within a product-led growth organization at a technology company), crafting communications that keep teams informed, engaged, and excited?
- If you thrive in a fast-paced, dynamic, and deeply collaborative environment, then this may be the perfect role for you!
- You’ve done this before: Specifically, R&D communications
- You don’t need to be a technical wizard but we are looking for someone who has some level of comfort around an R&D org and familiarity with engineers, developers and the language they speak
- A great communicator: It’s in the title and it’s a (huge) part of the job
- Communication to multiple stakeholders is the most important part of this role
- Setting expectations and delivering consistently against them will lead to successful outcomes in this role
- An amazing writer: You’re confident in crafting a variety of content for a variety of audiences, including long form (speechwriting, ghostwriting, blogs), short form (Slack, social media) and some that are somewhere in the middle (email)
- You will also need to know how to change tone and voice for different audiences – adapting one voice for engineers and developers and another voice for our larger corporate narrative
- An incredible storyteller: We’re looking for someone who really cares about how we tell stories -- someone who really understands what it takes to deliver a message that inspires action, builds belonging, and creates a sense of pride in our work
- And, someone who is able to take complex topics and make them clear and concise
- Trustworthy: Working with leadership at a public company means you’ll be close to some important information before the general public or broader internal team has it
- It also means you’ll need to lock that info up tight while you work through the brilliant comms plan that disseminates it the right way
- You love technology and product: Klaviyo is building and shipping great products to help our customers succeed
- This role will be at the heart center of what we do and so we want so who doesn’t mind ‘nerding out’ a bit on technology
- Adaptable: You’re the cool, calm communicator in the room and are able to balance planned communications with urgent business needs and are comfortable navigating ambiguity
- Team Player: You’re a team player who understands the importance of building relationships cross-functionally
- High standard of excellence: You’re someone who pushes for excellence in everything you do and thrives in managing timelines, deliverables and anticipates needs
What the job involves
- Join our internal communications team at Klaviyo as we support our growing R&D org
- We're looking for someone to spearhead, oversee, and bring to life the internal communication strategy for our Chief Technology Officer (CTO) and other senior R&D leaders
- Your role is pivotal in crafting communication strategies that not only inform but inspire our global R&D team, aligning seamlessly with our critical business priorities
- Be at the forefront of shaping our narrative and making an impact as we empower and support our team to build powerful products our customers love!
- Develop and drive the executive communications strategy for Klaviyo’s CTO and senior R&D leadership that reflect consistent and cohesive narratives for internal audiences
- Work closely with leaders to develop the right cadence of communications, craft content and messaging that inspires and informs a diverse set of audiences, including employees, customers, partners, and the Board
- Build and manage robust internal communications calendar based on business priorities, announcements, and key strategic objectives
- Collaborate with other stakeholders to execute on company-wide programs as well as strategically plan essential global R&D programs, including annual Company Kickoff, All Hands, Ask Me Anything Sessions, and Fireside Chats that build trust and connection
- Evolve existing and create new comms channels and tactics that deliver the right message, to the right audience, and the right time
- Outline and develop impactful speeches, keynote presentations, and talking points for internal and external audiences including annual customer and partner events
- Travel as neededto Klaviyo engagements across the globe, to support leadership
- As needed,collaborate with the PR team to identify thought leadership and speaking engagement opportunities at industry conferences and events
- Partner cross-functionally with other teams in and outside of marketing to ensure strategic priorities are being communicated effectively internally
- Lead and execute executive thought leadership and presence across social platforms based on Klaviyo brand, exec goals and business priorities
- Partner with Human Resources Business Partners (HRBPs) to create culture-building programs and content across the department, including employee spotlights, feedback channels, survey analysis (and action after!), and milestone celebrations
- Measure and evaluate comms impact and effectiveness and adjust strategy accordingly
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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