Workplace Operations & Experience Manager, Whatnot
$174-205k
+ Equity
3-5 days a week in office
Live stream platform & marketplace
Posted today
Live stream platform & marketplace
1001+ employees
Posted today
$174-205k
+ Equity
3-5 days a week in office
1001+ employees
Company mission
To enable anyone to turn their passion into a business and bring people together through commerce.
Role
Who you are
- Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here
- As our next Workplace Operations & Experience Manager, you should have 8+ years of experience in office operations, facilities, or workplace experience across multiple office locations at high-growth tech companies, plus:
- A track record of building scalable workplace programs and operations, not simply maintaining existing ones
- Proficiency with AI tools for workplace related support
- Experience leading complex vendor relationships, negotiating contracts, and managing operational planning and budgets
- A hospitality-first mindset paired with operational rigor and high standards for execution
- Strong judgment and the confidence to make thoughtful decisions independently
- The ability to balance strategic thinking with hands-on execution and thrive in ambiguity
- You're equally comfortable discussing long-term strategy with executives and solving operational challenges on the office floor
What the job involves
- Whatnot's Real Estate & Workplace team is looking for an experienced Workplace Operations & Experience Manager to help shape and scale workplace operations across our West Coast portfolio
- You'll lead operations for our San Francisco hub while driving operational consistency, workplace programs, and regional initiatives across Seattle, Los Angeles, Tempe, and other locations as we grow
- You'll do much more than keep offices running—you’ll help build the operating model, programs, and standards to create a consistent, safe and engaging workplace experience
- This role blends strategy with execution
- You’re comfortable moving between long-term planning and day-to-day execution, create structure where none exists, thrive in ambiguity, and know that exceptional workplace experiences aren't accidental—they’re built through thoughtful systems, strong partnerships, continuous improvement, and relentless attention to detail
- You care deeply about creating environments where employees can do their best work while building scalable operations that will support Whatnot as we continue to grow
- Lead workplace operations for our San Francisco hub while establishing and implementing operational standards, playbooks, and procedures that create consistent and effective facilities operations across the regional U.S. office portfolio
- Design and implement a regional vendor support strategy—from sourcing and contract negotiation to ongoing performance management—and evolve flexible support models
- Manage workplace operating budgets, identify opportunities to improve efficiency, and continuously raise the bar for service, efficiency, and employee experience
- Partner with Security, IT, and building partners to keep our workplaces safe, resilient, and running smoothly
- Be the face of Workplace in San Francisco, setting the standard for hospitality and operational excellence, anticipating employee needs, and continuously improving the workplace experience
- Build workplace programs that strengthen culture and support intentional collaboration and connection while reflecting Whatnot's values and honoring our remote-first culture
- Create thoughtful in-office experiences across food & beverage, employee events, and key company moments in partnership with internal stakeholders
- Build clear workplace communications and resources that make our offices easy to navigate and enjoyable to use
- Act as a strategic and operational partner to the Head of Real Estate & Workplace, helping prioritize initiatives and translate long-term strategy into scalable execution across the workplace portfolio
- Support strategic workplace decisions, helping to define our workplace operating model by developing systems across the portfolio and bringing operational rigor to vendor frameworks, standards, and best practices that scale while respecting local nuances
- Partner across People, IT, Security, Finance, Legal, Communications, and other teams to ensure successful workplace operations and deliver exceptional workplace experiences
- Leverage workplace utilization, occupancy, and operational data to inform space planning and help shape strategic real estate decisions
- Drive operational readiness for office expansions, relocations, new site launches, and workplace projects from planning through execution
- Identify risks and opportunities early, bring forward thoughtful recommendations, and continuously improve how our workplace function evolves as we grow
- Represent the Real Estate & Workplace function in cross-functional initiatives, confidently driving decisions and influencing outcomes across the business when needed
Our take
Live shopping is changing the way people engage with eCommerce and Whatnot is one of the key platforms driving this shift. The company operates across the US, UK, and Europe, where millions of people connect each day to buy, sell, and build communities around shared interests.
Founded in 2019, Whatnot allows real-time auctions where buyers can watch sellers showcase products and share their expertise, creating a more interactive and personal shopper experience. Sellers include individual creators and small businesses who use live shows to reach audiences and grow their online presence.
As of 2025, the company reports over $6B in sales, with sellers earning significantly more on average than other major marketplaces. And with a range of investor support, Whatnot is committed to developing new ways to make online shopping more social and community-driven.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Jon Malkemus, VP Product Design
Insights
54% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2025
$225m
SERIES F
Jan 2025
$265m
SERIES E
Total funding: $974.2m
Company benefits
- Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
- Compensation: Generous compensation, including a competitive base salary and equity. Whatnot offers monthly reimbursement for internet and phone costs, along with a one-time home office set-up allowance. Whatnot offers a pension plan and matches employee contributions of up to 4% of the employee’s base salary.
- Recharge: Whatnot gives you the freedom to take time off as you see fit. And, we take company-wide Winter and Summer breaks so we can recharge. Whatnot provides a monthly allowance for wellness expenses. We know that to take care of our customers, we have to take care of ourselves. Supplemental health and life insurance coverage comes standard at Whatnot. 16 weeks of paid parental leave, and an additional one-month gradual return-to-work period.* Plus an additional childcare allowance, and a lifetime allowance for family planning, including adoption and fertility expenses. *The leave allowances provided by Whatnot may be dictated / informed by your country’s legal requirements,
- Flexibility: As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.
Company values
- Always listen to customers
- Move uncomfortably fast
- Prioritize impact ruthlessly
- Own everything and nothing
- Set crazy goals
- Provide extreme transparency
- Optimize for the upside
- Team over ego
- Figure it out
- Deeply understand why
- Have fun & be kind
Company HQ
Venice, Los Angeles, CA
Articles
Leadership
Grant LaFontaine
(Co-Founder & CEO)Former Product Marketing Manager at Google, Project Manager at Facebook. Also co-founded Kit.
Logan Head
(Co-Founder & CTO)Experience in Engineering, including at Maker's Row, Factr, and Flight Club. Former Senior Product Manager at GOAT.
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