Customer Success Manager, Marigold
Relationship marketing solutions
Open for applications
Relationship marketing solutions
1001+ employees
Open for applications
1001+ employees
Company mission
To grow the relationships that grow businesses.
Role
Who you are
- Excellent organizational, presentation and communication skills
- The ability to influence and motivate a wide variety of stakeholders in highly fluid organizations by establishing credibility, clarity-of-mission, and accountability
- The aptitude to identify risks and opportunities within the customer base
- The ability to simplify complex challenges into digestible, pragmatic action plans
- Personable, business-cultured, organized and reliable: able to work independently with little direction when necessary
- A deep understanding and passion for SaaS and Email/SMS/Push Notifications/Website personalization/Digital Marketing
- Minimum of 5+ years professional work experience in advertising, marketing or a related field; having held a similar role as an Account Manager or Customer Success Manager at the Enterprise level
- Self driven with the energy and resilience to perform consistently at a high level in a fast paced environment
- Experience working with customer contacts at the executive level and proven track record of leveraging those relationships for increased retention and partnership
- Comfort working in a highly flexible, entrepreneurial environment
- Strong ability to establish priorities and make decisions
- Strong project planning and time management skills
- Proven success working with cross functional teams
- Outstanding oral and written communication and presentation skills
- Strong team building and interpersonal skills
- Undergraduate degree
- Some travel required (less than 20%)
What the job involves
- As a Customer Success Manager, you will work with enterprise customers and be responsible for driving retention, renewals, adoption, customer satisfaction, and growth of your portfolio.
- This is a customer facing role requiring outstanding relationship management skills and technical acumen.
- You will work with business leaders to understand their needs and you will be able to help them further leverage the omnichannel capabilities of Marigold solutions to drive a Consumer-First Marketing program.
- The ideal candidate is hands-on and results oriented, with strong communication and problem solving skills
- Own an Enterprise portfolio of customers in which you are responsible for driving retention, satisfaction, adoption and growth
- Understand business needs to deliver proactive and consultative customer success that drives partnership, customer satisfaction and mutual success
- Be a trusted advisor by providing industry and market thought leadership to our customers
- Lead Strategic Business Reviews, recurring status meetings, trainings and account plans
- Act as the main escalation point to drive customer resolution in a timely, proactive manner
- Be the voice of the customer internally by advocating for product enhancements and marshaling resources
- Forecast retention, renewal, and status for assigned accounts and deliver on customer remediation plans
- Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
- Drive all aspects of the customer lifecycle at Marigold, including implementation, adoption, expansion and renewal
Our take
As the parent company to a family of brands - including Campaign Monitor, Cheetah Digital, Emma, Vuture, and more - Marigold is a global marketing technology company that provides a simple, yet powerful, relationship marketing platform that enables companies to optimize and customize their campaigns. Its easy-to-use design, personalization, and automation tools allow users to create captivating marketing to connect with their audiences.
The company is trusted by over 40,000 businesses (with its subsidiaries drawing in a large number of additional clients), and Marigold's solutions currently cater to 11+ industries, including Media & Publishing, Retail, Travel & Hospitality, and Non-Profits.
The company’s numerous partnerships, expansion, and consistent innovation of its products have enabled it to not only adapt to the ever-changing marketing space but become a leading global solution provider within the specialized relationship marketing space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Company benefits
- Remote-first hybrid work environment
- Schedule flexibility and open time away
- Home office stipend
- Generous paid parental leave, including adoptive and foster parents
- Learning and development Programs
- Paid time off to volunteer, matching and giving funds for charity initiatives
- Mental health care services, global social events, local support
Company HQ
Rolling Mill Hill, Nashville, TN
Articles
Leadership
Mike Gordon
(CEO, not founder)Joined Marigold in 2024 from ArisGlobal, where they served as both the CEO and Chairman of the Board. Prior, they held CEO positions for Altus Group and Callcredit.
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