IT Support Analyst, Streetbees
2-3 days a week in office
Consumer intelligence platform
Job no longer available
Consumer intelligence platform
101-200 employees
Job no longer available
2-3 days a week in office
101-200 employees
Company mission
To disrupt traditional market research with the world's first AI-powered consumer intelligence platform.
Role
Who you are
- Successful candidates will probably have experience in Google Workspaces administration, Windows and MacOS
- An understanding and customer service-oriented approach
- A desire to advance Streetbees IT infrastructure and provide a great experience for all your colleagues
- Enjoys collaborating and communicating with both technical and less-technical colleagues
- Experience managing Google Workspaces
- Experience with some form of MDM software (Apple Business Manager a bonus)
- Experience with account management, SSO and MFA
- Great diagnostic and problem-solving skills on both Mac and Windows
- A strong interest in technology, and active following of developments in the technology industry
- Familiarity with ISO 27001 and GDPR best practices
- A responsible and cost-sensitive approach to asset procurement and management
What the job involves
- We are looking for an IT Support Analyst to join our team to help support us in our day to day activities and IT projects
- We are looking for someone excited to take a key role in supporting and enabling the fast growth of the business and their colleagues with reliable and secure distributed IT systems and infrastructure
- They’ll help implement the controls and management tooling for our IT infrastructure and ensure our compliance with InfoSec policies that secure our employee and customer data and help us maintain our ISO 27001 certification
- The IT Support Analyst will be a great communicator and have a customer service focussed approach to IT support
- This is a fully hands on position with the opportunity to develop and take ownership of the IT systems in a fast moving environment
- We have a mixed device landscape of Mac and Windows laptops and are entirely SAAS based for our core business applications with Google Workspaces, Slack, Atlassian Cloud, Github, Salesforce and more
- This is a role for someone who wants to be involved in creating and implementing a great user experience within the boundaries of information security best practices with the support of our Compliance Lead and in close collaboration with the HR team
- Applicants who are self-motivated,interested in developing IT best practices and want to support the internal community at Streetbees will find a collaborative environment and a supportive blame-free culture
- Investigating and providing support for IT issues to colleagues in person in the London office and to remote staff around the world
- Working closely with business stakeholders and the Head of Engineering to ensure that IT systems and infrastructure requirements are implemented correctly and efficiently
- Implementing information security policies and controls in line with ISO 27001 programme, and ensuring that SaaS platforms are compliant with internal security policies
- Working with the Compliance team to ensure GDPR and data protection requirements and best practices
- Providing orientation and guidance to users on how to operate new software and equipment
- Working with the HR team to provide effective onboarding and offboarding processes in accordance with ISO 27001 standards
- Managing office infrastructure installation and support for meeting room displays, conference rooms etc
- Improving and extending our IT fleet management platform (MDM)
- Maintaining the asset and access control registers
- Auditing software license usage across the organization
- Managing procurement and provisioning of hardware and software licenses for a predominantly remote workforce worldwide with tailored requirements for each team
Salary benchmarks
Our take
Data has taken a pivotal role in corporate decision-making, with tech giants like Facebook and Google amassing wealth through data-driven advertising. The global market research industry now values approximately $76B, yet concerns linger over data quality and reliability amid the data deluge.
In response to these challenges, Streetbees has engaged millions of 'bees' worldwide, incentivizing them to participate in consumer surveys to explore their daily routines. The company places a strong emphasis on rigorous participant verification and employs advanced algorithms to filter out low-quality responses. This approach shifts the market research landscape, harnessing economies of scale to provide clients with effortless customisation and localisation of research projects on demand.
In an era where data reigns supreme, Streetbees addresses the credibility and reliability challenges associated with contemporary data sources. The company mobilizes a vast network of 'bees' globally to participate in consumer surveys delving into daily habits. Rigorous participant verification and sophisticated algorithms are central to Streetbees' approach, offering a viable solution to the credibility issues. By harnessing economies of scale, clients can effortlessly tailor and localise their research projects, making Streetbees a trailblazer in reshaping the data-driven decision-making landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2020
$40m
SERIES B
Mar 2018
$9.6m
SERIES A
Total funding: $61.4m
Company benefits
- Option for hybrid working or fully remote
- Work from home in comfort budget
- Calm and audible subscriptions
- Four paid volunteer days
- Online yoga weekly
- Employee assistance programme - expert advice and compassionate guidance 24/7, covering a wide range of issues (not just work-related)
- £500/year training budget
- Share options and competitive compensation
- Cycle to work scheme
- Employees can organise and manage team socials, plus join our annual summer and Christmas parties
- Friday lunch - if you’re in the office on a Friday, lunch is on us!
- Office snacks, drinks and team meals
Company HQ
London, UK
Leadership
Tugce Bulut
(Co-Founder & CEO)Previously spent 5 years as a Strategy Consultant at EY-Parthenon.
Oliver May
(Co-Founder)Previously co-founded OurHome, an app to create better relationships in the family home. Prior to this, they were a Trader at Morgan Stanley.
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