Senior Operations Manager, Blacklane
South Europe
Carbon-neutral global chauffeur service
Be an early applicant
Carbon-neutral global chauffeur service
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make top-quality service convenient and accessible worldwide.
Role
Who you are
- 5+ years of experience in strategy, operations, or a similar role in a fast-paced environment
- Strong understanding of partnership management and relationship-driven business models
- Highly analytical with the ability to interpret supply and demand dynamics and translate data into action
- Experience managing KPIs, margin performance, and operational roadmaps
- Excellent interpersonal skills with the ability to build trust quickly with partners and internal stakeholders
- Strong negotiator, able to structure win-win outcomes while protecting commercial performance
- Comfortable operating in uncertain and rapidly changing market environments
- Experience leading and developing teams
- Ability to communicate insights clearly through data storytelling
- You are currently based in Madrid or Barcelona
- Fluency in English and Spanish is required
- Willingness to travel regularly (approximately 25–30%)
What the job involves
- The Senior Operations Manager is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners (professional chauffeurs) in the European market with a focus on Spain, Portugal, Greece and Malta
- This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability
- The role reports to the Head of Operations for our Europe Cluster
- Market Operations & Strategy
- Design and implement strategies for supply partnerships of ground transportation services for your designated area to ensure guests are served with the best possible quality at an optimized cost level
- Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions
- Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets
- Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation
- Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions
- Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements
- Contribute to shaping the global supply strategy
- Process Improvement
- Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges
- Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making
- Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities
- Partner & Market Engagement
- Build and nurture long-term strategic relationships with supply and corporate partners
- Present supply capabilities to key external stakeholders and represent the organization in partner discussions
- Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions
- Team Development
- Grow, lead, and develop a team managing the chauffeur supply side in the region
- Build strong analytical and relationship management capabilities within the team
- Enable clear data storytelling and performance ownership across markets
Our take
Business transport for frequent travellers can be a difficult process. The pain of booking systems, invoicing, and inconsistent service quality are issues travellers regularly face, hindering business operations and causing unnecessary delays. Alongside this, Chauffeurs also experience empty cars due to non-optimised booking processes.
Blacklane aims at the higher end of the market, targeting corporate workers, executives and those with the means to pay extra for higher levels of service when they travel. Through a booking system available on the company's website and in-app, Blacklane provides a reliable high-end service with inclusive pricing and on-call customer support. Blacklane also works with chauffeurs, filling empty seats to optimise services.
The company was recently acquired by Uber, giving it access to Uber's global scale and technology, putting it in a very good position for future growth. With operations in over 500 cities across 60 countries, Blacklane is in an excellent position to expand its premium chauffeur services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$69.8m
SERIES G
Mar 2021
$26m
LATE VC
Total funding: $173.1m
Company benefits
- Personal development: Create a personal development plan. Set goals, learn new skills, and connect with a mentor to help you reach what you want to achieve. Budget for online courses, conferences, and books bolsters your learning journey
- Open feedback culture: Discover a company culture where open feedback and communication is valued. We offer monthly 1:1 chats with our C-level team members, as we believe feedback makes Blacklane a better place to work
- Virtual stock options: Take ownership of your work — literally — with our employee stock option plan. Shares vest over four years at no cost to you. Blacklane’s success is your success
- Flexible work environment: Your work and home lives should exist in harmony. With our hybrid model—working from the office, with flexibility to work from home—you and your team can find the balance that works best for you
- Social events: From Wednesday evening drinks at the office, to twice-a-year department events with budgets for every team, we offer plenty of opportunities to connect with your team and build relationships. And not to brag, but our company parties are legendary
- Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion
Company HQ
Schöneberg, Berlin, BE
Leadership
Dr. Jens Wohltorf
(Co-Founder & CEO)Prior to co-founding Blacklane in 2011, Jens spent 6 years at The Boston Consulting Group as a Principal.
Frank Steuer
(Co-Founder & Member of the Board)After co-founding Blacklane in 2011, Frank initially served as a Managing Director until 2021. Previously, they co-founded Firston where they served as the CTO for 3 years.
Salary benchmarks
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