AI Product Manager, Ebury
Revenue Generation / Customer Success
+ An annual discretionary bonus
4-5 days a week in office
Helping SMEs to trade internationally
Be an early applicant
Helping SMEs to trade internationally
1001+ employees
Be an early applicant
+ An annual discretionary bonus
4-5 days a week in office
1001+ employees
Company mission
To make the business world more connected by making international finance simple and universally accessible.
Role
Who you are
- Experience: 3+ years in Product Management, specifically focusing on Customer Success, Account Management tools, or Fintech retention strategies
- Preferred experience ideally within an AI-first startup or a high-growth environment where you’ve built and scaled AI-driven products
- AI/Technical Fluency: Strong understanding of LLMs and RAG. You should know how to use AI to summarize long-term client histories and transactional data into concise, actionable briefs
- Data-Driven Mindset: Experience with CRM data (Salesforce) and data lakes
What the job involves
- At Ebury, our mission is to empower businesses to trade globally with ease. While our top-of-funnel AI tools focus on acquisition, we are now seeking a Product Manager to lead the development of our Internal AI Copilot for the Client Portfolio Management team
- This is a "Bottom of Funnel" mission-critical role. You will build AI-driven solutions that provide Account Managers with "Proactive Retention & Growth Intelligence."
- The Copilot will synthesize client transaction history, market trends, and risk indicators to help our CPMs reduce churn, identify upselling opportunities (e.g., cross-border payment flows or FX hedging), and maximize the lifetime value of every client
- Roadmap for Retention & Growth: Define and execute the product strategy for the CPM AI Copilot, moving beyond simple data display to "Predictive Coaching."
- Churn Prediction & Health Scoring: Collaborate with data science to integrate health scores into the Copilot, alerting CPMs to decreasing activity or potential "red flags" before they become issues
- Upsell & Cross-sell Intelligence: Design features that analyze client portfolios to suggest the next best product (e.g., suggesting a specific currency corridor or trade finance facility based on historical patterns)
- Automated Relationship Management: Build tools that draft personalized "Portfolio Review" summaries and performance reports, allowing CPMs to focus on high-value advisory rather than manual data gathering
- Feedback Loop: Work deeply with the Client Portfolio Management teams to understand the friction in client retention and translate those needs into technical requirements
- Client Forecasting & Account Planning for our CPM Portfolio’s of circa 85 clients
Our take
Ebury provides foreign exchange, money transfer and other currency services to small and medium businesses and their banking partners. Demand for its services is increasing in a world that's becoming more globalised, with SMEs trading internationally as well as in their domestic market.
Ebury serves more than 45,000 clients a day and processes over $21 Billion of transactions a year. Investment from Santander in 2020 provided Ebury access to Santander's huge SME customer base, assisting it in a huge period of international growth. This has fuelled the company's global expansion, operating in 21 countries.
There is a lot of competition for these customers, with fast-growing companies like Adyen, Monzo, Revolut and Transferwise going after this market in Europe. Gaining distribution, as it has done in Brazil through a partnership with global payments provider Nium, will give Ebury an edge as it continues to expand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2015
$83m
SERIES B
Jun 2014
$24.3m
SERIES A
Total funding: $112.1m
Company benefits
- Day off on your birthday.
- Personal Development Budget
Company HQ
Westminster, London, UK
Articles
Leadership
Juan Lobato
(CEO)Former CEO of BEAM.TV and is an investor in a range of technology start-ups throughout Europe, including Form3, At-Bay, and Basekit.
People progressing
Joined as a Product Manager. Promoted to SVP of Product after 1 year and now Chief Strategy Officer.
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