Director of Product Management, Olo

Engage

$162-220k

+ Equity

Senior and Expert level
Remote in US
New York
Olo

On-demand commerce platform for restaurants

Open for applications

Olo

On-demand commerce platform for restaurants

501-1000 employees

B2BFoodPaymentsSaaSDelivery

Open for applications

$162-220k

+ Equity

Senior and Expert level
Remote in US
New York

501-1000 employees

B2BFoodPaymentsSaaSDelivery

Company mission

To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.

Role

Who you are

  • Bachelor’s Degree or higher from an accredited institution anywhere, or equivalent practical experience
  • 8+ years of experience in product management with direct Marketing Technology (MarTech) experience
  • Minimum of 5 years experience in leadership, preferably in a creative high-growth software organization
  • Proven track record of leading and scaling product teams in a high-growth environment
  • Proven track record for triaging and prioritizing emerging issues and escalations from various sources
  • Experience with the development, launch, sale, and support of new, game-changing products
  • Experience working with and respected by engineering teams shipping complex products
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
  • Experience in monetizing SaaS products and implementing pricing strategies
  • Passion for innovation and customer-centric product development
  • Understanding of the market, customer needs and new market opportunities to guarantee a top-tier product portfolio
  • Strong understanding of product development lifecycle, agile methodologies, and product-led growth strategies

What the job involves

  • As the Director of Product Management for Olo Engage, you work to ensure the development of Olo's strategic product roadmap and tactical delivery of those products, including the primary products: Guest Data Platform (GDP), Marketing Automation, and Host
  • You guide product initiatives throughout the lifecycle from concept testing, development, launch, measurement, and ongoing enhancement
  • You bring essential product strategy and program management capabilities and experience to the team to build and mentor a team of product professionals
  • You will foster a culture of collaboration, communication, skill-sharing, teamwork, mutual respect, and curiosity with the ultimate goal of solving customer problems and delivering on key outcomes
  • Understand and define the problems we need to solve and the outcomes we need to achieve for customers and our business. Ensure that teams understand annual and quarterly goals
  • Analyze market trends, customer feedback, and competitive landscape to identify opportunities for product innovation and differentiation
  • Explore opportunities for product-led growth approach, promoting best practices and methodologies within the team and organization
  • Run quarterly planning processes to ensure alignment and track progress towards achieving outcomes and solving identified problems
  • Triage, prioritize, and oversee brand escalations and commitments and serve as a point of escalation to address and resolve emerging issues
  • Formulate detailed business cases, create business plans to secure funding, and develop go-to-market strategies
  • Develop and implement strategies to monetize new features and increase the overall value of the product line
  • Monitor and report on product performance, using data-driven insights to inform decision-making and continuous improvement
  • Secure the resources necessary to achieve desired outcomes for both management and customers
  • Collaborate with stakeholders, including sales, marketing, engineering, and customer success teams, to prioritize product features and enhancements
  • Establish and maintain strong relationships with key customers and internal stakeholders to gather insights and feedback
  • Partner with the Executive Team on new investments and business opportunities
  • Lead and mentor a group of product managers, fostering a collaborative and high-performance culture
  • Plan staffing, define organizational structure, and foster career development within the product management team

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Insights

Top investors

-1% employee growth in 12 months

Company

Company benefits

  • Premium healthcare coverage
  • For you and your family
  • 20 days PTO, 10 sick days +
  • 4 mental health days
  • Flex work policy + remote office stipend
  • 401(k) Match
  • Company Equity

Funding (last 2 of 7 rounds)

Jan 2019

$100m

SERIES D

Jan 2019

$18m

EARLY VC

Total funding: $181.3m

Our take

In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.

Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.

The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.

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Kirsty

Company Specialist at Welcome to the Jungle