Customer Onboarding Manager, HqO
More information about location
3-5 days a week in office
Workplace experience technology
Open for applications
Workplace experience technology
101-200 employees
Open for applications
More information about location
3-5 days a week in office
101-200 employees
Company mission
To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.
Role
Who you are
- This position will be located in Boston, MA and required in-office attendance Tuesday- Thursday
- 5+ years of relevant professional experience managing enterprise customers. SaaS Project Management and/or Commercial Real Estate experience preferred
- Strong organizational skills and must be detail oriented
- Passion for technology and for being a part of a fast-growing company
- Self-motivated and driven by successfully executing high-quality work in alignment with customer goals and Tenant Experience Best Practices
- Possess empathy and love for customers!
- Strong written and verbal communication skills
- Natural problem solver
- Possess both technical and business acumen
- Comfortable with ambiguity, uncertainty, and autonomy
- Quick learner, always looking to learn more!
- A team player. We're a typical startup. We roll up our sleeves and do what has to be done to provide the best possible experience for our customers
What the job involves
- Welcome all new customers assigned, conduct kickoff calls and orientation to the onboarding program
- Create and execute an onboarding plan for customers, inclusive of setting getting their information in the system and a plan for them to go live as soon as possible
- Own and drive the process of getting a customer from purchase to launch, working closely with your customers daily, delivering value, being consultative, helping them achieve their goals and ensuring they have a good experience
- Partner closely with our Account Managers to solidify and execute client deployment strategy based on customer goals and KPIs
- Set expectations for turnaround times and maintain light “project plan” for customer
- Maintain a current, in-depth knowledge of the functions and special features of HqO and be be able to effectively transfer this knowledge to a wide range of users
- Identify and work through technical/non technical roadblocks preventing customers from meeting project requirements, Proactively remove blockers to success
- Project manage the app build process
- Administer product training to customer stakeholders; proactively provide additional training when areas of opportunity are identified
- Implement creative and innovative solutions to problems
Our take
HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.
It’s a fairly unique proposition and is designed to produce invaluable space usage data, enabling businesses to know precisely what cuts to make, and where.
It’s certainly a premise that’s taken off for HqO; the company has quietly landed over half of the Fortune 100 as clients, including J.P.Morgan, Dell, and JLL. Plus, it’s executed a number of acquisitions over recent years that indicate it’s looking to make its tools more data-rich.
This is a smart strategy: the labour market remains tight, and it’s got more businesses investing in employee experience as a way of attracting and retaining top talent. Plenty are betting on HqO’s data-rich, comprehensive toolset to get them there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2023
$50m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $156.8m
Company benefits
- Unlimited PTO
- 401K
- Health PPO
- Flexible Workplace Policy
- Vision & Dental Coverage
- Commuter Benefits
- Free Library & Education Courses
Company values
- Learning - By building a team of endless learners, HqO is able to adapt, innovate, and grow
- Excellence - We are relentless in our pursuit of excellence, always striving to provide a superior solution that exceeds our customers’ expectations
- Truth - We expect directness and transparency in all that we do
- Speed - We value people who prioritize the customer in all decisions and seek to deeply understand their needs
- Goodness - We value those who put the team first by supporting and championing others
- Ownership - We value people who take complete ownership of their work results and those of their team
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Chase Garbarino
(Co-founder & CEO)Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).
Cregory Gomer
(Co-founder & CFO)Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.
Jared Stenquist
(Co-founder)Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.
Kevin McCarthy
(Co-founder)Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.
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