Account Manager, TicketSwap
DACH
Marketplace to buy & sell tickets
Be an early applicant
Marketplace to buy & sell tickets
101-200 employees
Be an early applicant
101-200 employees
Company mission
To make sure that as many fans as possible get to go to their favourite shows, festivals and sporting events - and to do so at a fair price.
Role
Who you are
- Exceptional proficiency in German (native) and English, both written and verbal. Any additional languages are a plus
- You have a Bachelor’s degree and at least 3 years of experience in Account Management, Sales and/or Partnerships, preferably in the ticketing or live events industry
- You’re an ambitious, energetic and positive person
- You’ve got a commercial mindset, and have solid skills in prospecting, negotiating and closing contracts
- You are data driven and result-oriented
- You're described as a strong communicator (verbal and written), have good relational skills and you know how to handle tough situations
- You're proactive, especially in understanding the exact needs of a partner and responding to them, as well as in identifying and solving problems
- You embrace change and excel in a company and market that are continuously evolving
- You can work autonomously and are well organized with a healthy focus on the details
What the job involves
- To continue on our mission, we’re looking for an ambitious Account Manager for the DACH region. As an account manager, you will be responsible for building, managing and optimizing long-term relationships and partnerships with event organizers, sport clubs, venues and ticketing companies
- Do business that puts our fans first, while serving the partner’s needs
- Own the overall relationships with partners, which includes managing onboarding, the implementation of our services, increasing adoption, and ensuring retention and high levels of partner-satisfaction
- Serve as day-to-day operational contact for your accounts, providing the services adapted to their needs, building trust and identifying areas of opportunities for growth
- Be the eyes and ears of TicketSwap in DACH in order to identify opportunities and market trends
- Act as the feedback loop between the partner and the different internal teams (Product, Marketing, etc.). Solve issues and help to improve our services
- Manage commercial negotiations in order to secure new partnerships or renew with existing partners
- Work closely with business developers to onboard new partners, identify and nurture partnership renewals and close growth opportunities
- Travel is required to build relationships at events and conferences to contribute to the bigger goal: maintaining Partnerships
- Closely collaborate with other Partnerships Managers in an international team of ambitious people
Application process
- 1. Application
- 2. Introduction call
- 3. 1st interview
- 4. Assignment
- 5. 2nd Interview
- 6. Offer
Our take
Obtaining tickets for in-demand events can be extremely difficult, as can selling on unusable tickets. TicketSwap solves this problem by providing a platform where users can buy and sell pre-sold tickets, without the usually associated risk and high prices.
With fraud detection built in, TicketSwap’s platform allows for greater security against bad sellers. It also maintains a fixed price cap of 120% of the original price to protect against exploitative profiteering. These features, alongside the ease of use of the marketplace, have proved wildly popular, and the platform now serves millions of users around the world.
The company has expanded rather a lot since its inception, sweeping across European markets as well as entering Latin America and the UK. It has cemented a series of lucrative deals with festivals, venues, and promoters, which is testament to the company’s growing ubiquity, and continues to roll out new features such as in-app ticket storage and "FairShare", that divides any profit on a sold ticket fairly between the seller of the ticket and the event organizer.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
106% employee growth in 12 months
Company
Funding (1 round)
Jun 2021
$9.1m
LATE VC
Total funding: $9.1m
Company benefits
- Pension plan fully paid by TicketSwap
- An electrical sit-stand desk
- Diverse team with 30+ nationalities
- Healthy lunch & snacks every day
- 25 paid holidays a year
- Friday drinks with colleagues
Company values
- Fan Fanatical: The fan's experience comes first
- Embrace Change: Evolution is getting better through changes
- Own It: With great power comes great responsibility
- Create Impact: Smart in applying efforts and resources
- Get It Done: Keep it simple
Company HQ
De Wallen, Amsterdam, NH
Articles
Leadership
Hans Ober
(CEO)Has a Master's in International Management from the University of Amsterdam, and has served as TicketSwap's CEO since its founding.
Ruud Kamphuis
(Engineering Fellow)Has a Bachelor of Commerce from Saxion Hogescholen and co-founded TicketSwap in 2012, initially as CTO.
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