Operations Team Lead, Rokt
$140-153k
Plus an employee equity plan grant
4+ days a week in office
eCommerce technology & software solutions
Open for applications
eCommerce technology & software solutions
501-1000 employees
Open for applications
$140-153k
Plus an employee equity plan grant
4+ days a week in office
501-1000 employees
Company mission
To make eCommerce smarter, faster, and better.
Role
Who you are
- Background Agnostic: We don’t mind if your background is unconventional or your degree isn’t in a specific field. What matters is how you think, learn quickly, and deliver results. You’re humble, curious, and not defined by titles or credentials. 3+ years of experience required
- Analytical & Resourceful: You love diving into unknown areas of the business head first, use data to drive your decisioning, and aren’t scared to try processes to figure out how things work and how to improve them. You think critically, breaking problems down to first principles, and welcome unfamiliar challenges as opportunities to learn
- Tech-Savvy Innovator: You get excited about AI, automation, and new technologies. You quickly learn new tools and creatively apply them to solve business challenges
- Self-Starter with Ownership: You take initiative to drive projects from idea to implementation. When you spot a problem, you won’t rest until you’ve built and deployed a solution – and you take responsibility for the results
- Adaptable & Resilient: You’re comfortable with ambiguity and can adapt as priorities change. If an approach doesn’t work, you iterate and try again, learning and improving each time
- Collaborative Communicator: You work well with diverse teams – from engineers to leaders – and can explain complex ideas in simple terms. You know how to rally others around a change and handle feedback with humility
What the job involves
- Be the Operations Team Lead who turbocharges efficiency. In this role, you’ll apply AI and automation to solve complex operational challenges across departments – from Go to Market Operations to Marketing and Finance to HR and Analytics
- Instead of tolerating repetitive tasks, you’ll build automated solutions that make work faster and smarter. If you love working across different business areas, experimenting with new tech, and making a behind-the-scenes impact, this role puts you at the forefront of Rokt’s AI transformation
- To get you started, you will go through a highly curated onboarding program to understand how Rokt’s products and business operates, to give you the context for acceleration
- Streamline & Automate: Identify inefficiencies and manual processes across the company (Ops, Finance, HR, Legal, etc.). Design and implement automated workflows or tools (using AI) to save time and reduce errors
- Build Internal Tools: Create and deploy AI-assisted tools that help teams make better, faster decisions and eliminate bottlenecks
- Collaborate Across Teams: Work with stakeholders company-wide to understand their needs and pain points. Lead cross-functional initiatives and secure buy-in for new processes or systems that benefit multiple teams
- Drive Operational Excellence: Monitor the impact of your solutions and continuously refine them. Establish best practices and documentation so improvements stick and scale across the organization
- Get Trained at Speed: You will go through a curated onboarding program to learn the ins and outs of Rokt’s platform. This will involve doing the work that is manual today, to get the context on how to build automation to solve it. This is your foundation for acceleration
Application process
- The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss the next steps
Our take
eCommerce marketing company Rokt is helping brands leverage the power of good timing. With Rokt, brands can present their customers with AI-curated offers and messages at every stage in their transaction, at tailored times of the day, or to market themselves at the point of transaction on other major eCommerce sites.
The idea is that “transaction moments” are when shoppers are most inclined to engage further with the brand or its products - the success of Rokt’s clients, and the runaway success of Rokt itself, show that it's successfully cracked it.
Rokt has a strong client base that includes giants like Groupon, GoDaddy, and Disney, and after hitting Unicorn status, it is eyeing up a US IPO. This should come as no surprise - the surge in eCommerce trade over recent years has led to most companies investing in tools to stay competitive.
Rokt has expanded its tool suite since it first started up, and will be focused on continuing to innovate to keep ahead of the MarTech pack, and abreast of changing demand in the rapidly shifting market. The eCommerce marketing tech sector has ballooned to a $120B global operation - Rokt is positioned comfortably to keep ahead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$325m
SERIES E
Oct 2020
$80m
SERIES D
Total funding: $488.2m
Company benefits
- Interest groups, sports clubs, and social events
- Global training events & online training courses
- Stock options
- Global all-staff events in amazing locations (Phuket, Thailand in January 2020)
- Generous relocation packages
- Generous time off
- Parental leave
- Mental health and wellness days
- Paid Sabbatical for employees who have been with us 3 years or more
- £55 per month social/wellness allowance, 6 sessions with a licensed therapist, 6 coaching sessions and other mental health perks
- Gym membership
- Premium health insurance
- £25 per month telephone allowance
Company HQ
Hudson Square, New York, NY
Leadership
Bruce Buchanan
(CEO)Previously a Principal at Boston Consulting Group, before serving as Chief Commercial Officer, then Group Chief Executive Officer at Jetstar Airways.
Justin Viles
(Advisor)Previously worked on strategic partnerships in the APAC region for Google, before moving on to co-found and serve as CEO at Rocklive.
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