Partner Manager, UJET
GTM & Activation
$115-150k
AI-powered contact center solutions
Job no longer available
AI-powered contact center solutions
201-500 employees
Job no longer available
$115-150k
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- Experience: 3+ years in an Alliances, Partner Management, or Partner Enablement role, preferably within a SaaS, CCaaS, or Enterprise Software company
- Technical Aptitude: Comfort working with technical concepts (APIs, integrations) to help operationalize technical partner onboarding and joint development planning
- Presentation Skills: Strong ability to lead training sessions and present complex value propositions to diverse audiences (from Sales VPs to Solution Engineers)
- Collaborative Mindset: Ability to work seamlessly under the VP of Channel Sales while supporting the broader strategic goals of the Business Development organization
What the job involves
- UJET is seeking a highly motivated and strategic Partner Manager, GTM & Activation to serve as the critical "bridge" in our Jetstream partner model
- This is a hybrid role that combines Relationship Management for our Technology ecosystem with Activation & Enablement leadership for the entire partner organization
- For Technology partners (like Kustomer), you are the face of UJET. For Resellers and TSDs, you are the expert trainer who makes them "revenue ready."
- Primary Relationship Owner: You are the dedicated Relationship Manager for Technology, Referral, and Alliance partners (e.g., Kustomer, Integrated ISVs)
- Alliance Strategy: Drive the quarterly business reviews (QBRs) and joint go-to-market planning with these partners to ensure UJET remains top of mind and a preferred partner
- The "Activation Engine" for All: While you do not relationship-manage TSDs or Resellers, you own the delivery of their activation
- Training Execution: You are responsible for ensuring that every partner—whether a TSD, a VAR, or a Tech Alliance—is trained, certified, and competent in pitching UJET
- Revenue Readiness: Your goal is to move partners from "Signed" to "First Deal Registration" as quickly as possible. You will run the webinars, certification boot camps, and enablement sessions required to achieve this
- AI/Spiral Fluency: Specifically focus on upskilling the ecosystem on the "AI-First" narrative, ensuring partners can effectively position Spiral against legacy competitors
- Internal Visibility: You are the voice of the partner internally. Proactively communicate new partner integrations, wins, and activation milestones to the wider UJET Sales and Marketing teams
- Launch Operations: Support the launch of new partners by coordinating with Legal, Finance, and Ops to ensure portal access, deal registration accounts, and sandbox environments are configured correctly
- Program Alignment: Guide partners through the Jetstream Partner Program structure, ensuring they understand requirements and benefits
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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