Director of Client Success, SeatGeek
$190-215k
+ Equity stake + Bonus based on performance
Ticketing platform for live events
Open for applications
Ticketing platform for live events
501-1000 employees
Open for applications
$190-215k
+ Equity stake + Bonus based on performance
501-1000 employees
Company mission
To power a new, open entertainment industry where fans have effortless access to experiences, and team, venues, and shows have seamless access to their audiences.
Role
Who you are
- 12+ years of experience in customer success, account management, or strategic consulting—ideally in B2B SaaS or ticketing/entertainment
- 6+ years leading and developing managers and large teams
- Proven ability to drive outcomes with enterprise and C-level stakeholders
- Experience with complex SaaS deals, multi-product environments, and commercial ownership
- Strong analytical acumen—comfortable with performance data, P&Ls, and strategic decision-making
- Demonstrated success scaling functions during periods of rapid growth
- Executive presence and communication skills; able to influence internally and externally
- Exceptional attention to detail, urgency, and follow-through
- Familiarity with the sports or live entertainment industry is a strong plus
- Willingness to travel (~25–35%) to client meetings and industry events
What the job involves
- We’re looking for a Director, Client Success to lead our rapidly growing enterprise client portfolio and scale SeatGeek’s client success function through its next phase of growth
- Reporting to the EVP, Clients & Partners, you will own the full Client Success organization, supporting some of the most iconic teams and venues across the NFL, NBA, NHL, golf, MLS, and other sports
- This is a senior leadership role for a proven operator who thrives at the intersection of client engagement, commercial strategy, and team leadership
- You’ll be responsible for scaling a high-performing team, driving enterprise-level outcomes for our partners, and ensuring SeatGeek delivers world-class experiences for clients and their fans
- Manage, coach, and develop the US Client Success team, including direct leadership of managers and CSMs
- Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership
- Drive commercial growth by owning and closely managing revenue targets, client health, and adoption across the portfolio
- Drive monetization across the client base by standardizing approaches, ensuring Client Success is a reliable revenue driver for clients and SeatGeek
- Partner with CSMs and leadership on enterprise deal planning, renewal negotiations, and overall client execution
- Serve as a trusted partner to executives and operators at major sports teams and venues, influencing short-term decision making and long-term growth
- Act as senior escalation point on complex issues, ensuring flawless delivery and client satisfaction
- Lead strategic initiatives to scale the CS organization, designing and implementing systems, processes, and tools to support a rapidly expanding client base
- Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others to ensure alignment to advocate for investments for scale
- Leverage data and insights to inform client performance and influence internal strategy
- Represent SeatGeek at client meetings, including annual business reviews, and industry events
- You’ll get to work with iconic sports teams, venues, and live event brands, helping create incredible fan experiences. And as part of that, you’ll attend marquee sporting events and concerts
- You’ll be part of a team that drives real commercial impact and operational excellence… and has fun doing it
- You’ll work closely with peers in CS and across the company
- You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$76.7m
SERIES D
Total funding: $417.8m
Company benefits
- Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
- Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
- Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
- Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
- Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
- Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Jack is also a Founding Partner at Founder Creative. Previously, he founded Scribnia and worked as an Associate Consultant at Bain & Company.
Russell D'Souza
(Co-Founder)Previously, Russell co-founded Scribnia and worked as an Analyst at Monitor Group.
Eric Waller
(Co-Founder & CTO)Eric previously co-founded Niqos where he worked as a Web Developer for 3 years. He also served as a Web Developer at Tickerhound and as a User Experience Engineer at Amie Street.
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