IT Support Specialist, MongoDB
$53-105k
More information about location
Developer data platform
Job no longer available
Developer data platform
1001+ employees
Job no longer available
$53-105k
More information about location
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- 4+ years of experience in an end-user support role
- A strong desire to grow technically
- Bias for action
- Hands-on familiarity with macOS & Apple hardware administration (AST, DEP, GST)
- Hands-on familiarity with Windows / PC environments
- A naturally strong diagnostic/troubleshooting process, with significant experience troubleshooting real, end-to-end technical issues
- The desire to “automate everything,” combined with the ability to rapidly learn the technical skills necessary to do so
- The ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written form
- A naturally calm and empathetic demeanor under pressure, combined with the ability to concurrently solve multiple issues in real-time
- Ability to travel to the US regional offices as needed
- Experience with technologies in our tech stack such as Zendesk, Google Workspace, Okta, Jira, Zoom, Slack, JAMF, Meraki, Oomnitza
- AI/GAI tooling, automation, and project management experience is a plus!
What the job involves
- MongoDB is seeking the newest member of the L2 Support Team. You will join an existing team that provides technical support for all of our global offices and remote staff. This particular role covers support for the US West region and is based in Palo Alto, CA, splitting time between Palo Alto and our SF location
- Our goal is to maximize the efficiency of our colleagues through the use of technology. This means we split our time between providing top-notch end-user support and developing smart solutions aimed at simplifying complicated day-to-day tasks
- Our team manages elements of our internal office tech infrastructure, including email and calendar administration, employee onboarding, network administration, SaaS management, asset management, and more
- You will have the opportunity to design, implement, operate, and troubleshoot the systems, services, and tools we own, in both physical and cloud-based environments
- We believe strongly in personal growth and mentorship, so your ability to succeed is directly related to your desire to grow
- Expect to travel to San Francisco 1-2 times per week mirroring the IT support performed in Palo Alto
- Help our colleagues maximize their abilities through the effective use of technology: investigate their issues and perform hands-on troubleshooting if necessary
- Provide exceptional support to general staff and executives based in the US West region
- Be a strong technical voice within the organization by providing training for colleagues and developing self-service resources where possible
- Participate in on-call support rotations; be available for off-hour maintenance and upgrades
- Provide support for network, telephone and audio/visual systems, both day-to-day as well as support for company meetings and events
- Configure, deploy, and maintain user devices and accounts, automating the process wherever possible
- Maintain detailed documentation of work completed, using the information gathered to develop self-service knowledge bases and improved user guides
- He IT Support Specialist will be successful in this role when they can execute the following strategic tasks/responsibilities:
- Maintain an accelerated personal growth path:
- In 3 months you’ll be fully up to speed on the services and technologies we deploy and maintain, having the ability to independently handle day-to-day IT tasks
- Within 6 months you’ll be actively developing novel solutions to inefficient processes and problems
- By 12 months you’ll be thinking largely in terms of efficiency and have the skills necessary to execute on your ideas. This could mean anything from becoming a networking wizard to an automation guru; your growth path is largely defined by your interests and desires
- Customer Service: Provide an unparalleled customer experience by offering top-notch technical support, creating easy to follow self-service resources, and workflow automations for our colleagues
- Communication: Successfully communicate team challenges and support solutions internally and externally, while having the ability to communicate complex technical issues simply and convincingly to a wide range of audiences
- Research: Collect and analyze feedback from both our internal customers as well as our systems to better understand our clients' needs and inform automation/optimization efforts
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company HQ
Theater District, New York, NY
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 208 more jobs at MongoDB