Customer Success Manager, Warmly,

$100-125k

OTE

$80-100k

BASE

OTE will be based on achieving a certain GRR (gross revenue retention) figure, and there will additionally be a commission on expansion revenue. Commissions will be paid every 3-6 months. + Equity

Salesforce

Hubspot

Apollo

Outreach

Mid level

Remote from US

Providing insights and contexts on people during virtual meetings

Job no longer available

Providing insights and contexts on people during virtual meetings

21-100 employees

B2BArtificial IntelligenceProductivityNetworkingSocialSaaSSales

Job no longer available

$100-125k

OTE

$80-100k

BASE

OTE will be based on achieving a certain GRR (gross revenue retention) figure, and there will additionally be a commission on expansion revenue. Commissions will be paid every 3-6 months. + Equity

Salesforce

Hubspot

Apollo

Outreach

Mid level

Remote from US

21-100 employees

B2BArtificial IntelligenceProductivityNetworkingSocialSaaSSales

Company mission

To save hundreds of hours/week for sales teams while helping our customers achieve their mission faster.

Job

Company

Role

Who you are

We expect that you have the capacity and desire to grow into a leadership position one day at Warmly
We’re looking to hire “YOU” because we believe “YOU” have a faster learning curve and can produce 10x results through your out-of-the-box thinking
We are looking for a tech-savvy, metrics-driven, highly detailed, stop-at-nothing performer
You must be curious, energetic, honest and motivated by solving big challenges
3+ years in customer success, or experience in both sales and customer success
History of 10x-ing something that you self-initiated
Excellent verbal and written communication skills
Strong time management and prioritization skills

What the job involves

Customer Success Managers play a critical role at Warmly: you will be responsible for strategic value creation, product/business strategy, and deployment of Warmly with our partners, shaping the world of AI and automation in sales
This is not your average customer facing role
We're expected to 7x our revenue growth in a year to raise our Series B
You and the team will grow very quickly
This is a strategic role where you’re studying the customer, our business, the market to come up with high leverage (10x) moves for us to play
Being close to the customer means you are closest to the truth
So yeah you're responsible for net revenue retention and growth, customer satisfaction and churn but we didn't hire you to do tasks
Plus you have a dedicated customer support ops team who will execute tasks on your behalf and scale you
Your one focus is on how to maximize customer value through self-initiated projects and pulling together all departments in the company
To get 10x customer outcomes we are looking for someone who is a 10x-er
You should have a history of 10x-ing something in your most recent roles
As a Customer Success Manager, you’ll be working full-cycle with 50+ Warmly customers to drive onboarding, implementation, adoption, renewal, and expansion
You will be a consultant for each of your customers, working to understand their problems, identify the best ways for Warmly to help solve them, and help their team augment their sales and marketing workflows using not just Warmly but other tools and services in the ecosystem
Relentlessly drive customer value and outcomes
This is to get a deep understanding of the customer
Use data to analyze Warmly's business (sales, marketing, product, customers). Uncover opportunities and bottlenecks
Scale yourself through customer support ops and focus on leverage
Then find and implement 10x plays via our product, operations, sales, marketing, etc
Own onboardings and implementations for new customers
To maximize customer value
Study our customers and market to understand the ecosystem of players and how Warmly fits
You will work cross-functionally with Sales, Product, Marketing and Engineering
Drive growth and retention by working with customers through upsells and renewals
Lead key internal projects for Warmly’s customer success team to level up our organization
Make efficient business decisions
But most importantly, you must be an owner who cares deeply about customer outcomes
Don't make excuses
If Ryan (Head of Customer Success) gets hit by a bus we trust this person with 95% confidence they can scale our customer success team to allow us to hit 1 to 7MM revenue goal (in 1 year) via retention and upsells
Think about how to make a 10x impact, and apply that mindset in everything you do here
Achieve 101%+ NRR for ICP-aligned owned accounts in first year
Propose and implement at least two 10x plans that uplevel our team in the first 6 months, and at least five 10x plans that uplevel our team/organization in the first year
Own and become an expert in one key internal customer success item (help center, product marketing, etc.)
The Tech you’ll be working with and manage: HubSpot, Salesforce, Outreach, Apollo, Salesloft

Our take

The B2B sales landscape is changing, and SMBs are realizing that cold outreach just isn't cutting it anymore. With fewer inbound leads and tighter budgets, businesses are turning to smarter, data-driven solutions to identify and engage prospects at the right moment.

This is where Warmly sateps in, with its platform that tracks and analyzes engagement signals, helping saleas teams psot their warmest leads. By combining first- and third-party data, Warmly enables personalized outreach via email and LinkedIn, creating stronger sales pipelines and driving better conversion rates for SMBs.

The beginning of 2025 has been an exciting one for the company too, having raised substantial funding, setting the stage for rapid growth. The funds will expand its sales and marketing team ,enhance lead quality features, and integrate more AI into the platform.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (5)

Company

Company benefits

Medical, dental, and vision insurance
Unlimited PTO
Generous stock options package as part of our compensation - share in our upside!
Company-paid onsites (whole team just went to Vancouver!)
Generous home-office setup stipend
Unlimited PTO: We give you ample time to recharge and come back to Warmly
Company-paid on-sites: Productivity is at its peak during in-person hackathons
Purple Cow Day: We call it Purple Cow day but you can call it Personal Development day

Company HQ

SoMa, San Francisco, CA

Leadership

Maximus Greenwald

(Co-Founder & CEO)

Spent over 2 years at Google as the Product Manager before founding and serving as Chairman of IgniteSTEM. Continues to be a Member of YPO and a Scout for Sequoia Capital.

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