Content Management Internship, Rakuten Kobo

• Mixes mental agility with technological fearlessness, loves books, moves fast, navigates priorities, and wants to learn
• They are also willing and eager to embrace reading in all its forms; wants to take part in shaping the future of reading, publishing, and bookselling, especially in regards to the growing audiobook industry in Canada; isn’t afraid of (and maybe even looks forward to) detailed research and complex problem- solving
• Digital publishing and eBooks are the most exciting part of the book industry today
• The skills you’ll pick up at Kobo are the skills that publishers are looking for as they build their eBook catalogue and their digital production team
• College/university diploma or equivalent course study, ideally with a focus on publishing or book selling programs
• A strong interest in eBooks and digital reading. (i.e. if its your heart’s desire to bean editor, you aren’t going to have much fun. But if a potent mix of technology, books, and communications is your thing, you’re in the right place)
• General understanding of the book industry (ISBNs, ONIX files, .epub formats are all familiar terms)
• Solid hands-on experience with Microsoft Excel (ideally you can run a VLOOKUP, concatenate data and create a pivot table)
• Detail-oriented, with strong research and organizational skills
• Strong oral and written communication skills
• Flexibility and ability to juggle many projects and priorities simultaneously

Desirable

• Rakuten Kobo Inc. is looking for a Content Management Intern to join our Content Management team!
• The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers
• Reporting to the Content Management Specialist, the Content Management Intern will work closely with our passionate and book-obsessed Content Management team to support publishers and help Kobo with the growth of its international eBook and audiobook catalogues
• Working with publishers to educate about best practices and investigate more specialized queries
• Assist with publisher account management
• Managing regular tracking of key metrics, production rates and catalogue growth
• Ongoing catalogue integrity monitoring and maintenance
• Intercom ticket triaging, monitoring, and responses
• Monitoring and updating trackers for audio team