Principal Technical Support Engineer, Salesforce
$148.9-183.5k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$148.9-183.5k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline
- Two (2) years of experience in the job offered or in any occupation in a related field, OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline
- Five (5) years of progressively responsible experience in the job offered or in any occupation in a related field
- A related technical degree required (Computer Science, Engineering (any field))
- (1) Tokenization; (2) Rest and Soap web services; (3) Oracle Database; (4) Linux and Windows; (5) Hibernate; (6) Spring; (7) MySQL database; (8) Debugging network issues; (9) Service Gateway; and (10) API Management
- Any suitable combination of education, training and/or experience is acceptable
What the job involves
- Take ownership of customer issues to resolution, including troubleshooting, internal communication and providing meaningful feedback regularly
- Assist with troubleshooting integrations involving third-party APIs and implementation of other products
- Liaise and partner with the internal teams on escalated technical issues, product roadmap changes, and new features
- Provide feature explanation and implementation best practices
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
- Maintain testbed systems to facilitate faster case resolution
- Handle queries and problems of all MuleSoft Anypoint products covering on-prem, Cloud, and Hybrid models while delivering outstanding service for MuleSoft customers
- Research new technologies including APIs, Web Services, Transports such as HTTPS, SFTP, JMS, JEE application servers, Cloud Infrastructure such as AWS, Azure, and many types of Cloud-based Enterprise Software
- Debug MuleSoft's Java API and MuleSoft's Platform APIs while providing technical solutions and examining diagnostics information such as HAR File, Heap dump, thread dump, profiler, and logs from log management tools
- Analyze packet captures for network issues
- Build and share MuleSoft applications with best practices using technologies such as Java, MuleSoft's SDK, Dataweave that runs in Mule Runtime
- Expand Anypoint product knowledge while addressing customer inquiries and triaging issues
- Utilize knowledge and experience gained in other integration technologies such as MuleSoft, IBM Stack, Tibco Mashery, Oracle, and open-source technologies such as Spring and Java
- Mentor and teach new Support Engineers in Mule Core Connective and Mule Core Runtime
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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