Principal Technical Support Engineer, Salesforce

• Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline
• Two (2) years of experience in the job offered or in any occupation in a related field, OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline
• Five (5) years of progressively responsible experience in the job offered or in any occupation in a related field
• A related technical degree required (Computer Science, Engineering (any field))
• (1) Tokenization; (2) Rest and Soap web services; (3) Oracle Database; (4) Linux and Windows; (5) Hibernate; (6) Spring; (7) MySQL database; (8) Debugging network issues; (9) Service Gateway; and (10) API Management
• Any suitable combination of education, training and/or experience is acceptable

• Take ownership of customer issues to resolution, including troubleshooting, internal communication and providing meaningful feedback regularly
• Assist with troubleshooting integrations involving third-party APIs and implementation of other products
• Liaise and partner with the internal teams on escalated technical issues, product roadmap changes, and new features
• Provide feature explanation and implementation best practices
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
• Maintain testbed systems to facilitate faster case resolution
• Handle queries and problems of all MuleSoft Anypoint products covering on-prem, Cloud, and Hybrid models while delivering outstanding service for MuleSoft customers
• Research new technologies including APIs, Web Services, Transports such as HTTPS, SFTP, JMS, JEE application servers, Cloud Infrastructure such as AWS, Azure, and many types of Cloud-based Enterprise Software
• Debug MuleSoft's Java API and MuleSoft's Platform APIs while providing technical solutions and examining diagnostics information such as HAR File, Heap dump, thread dump, profiler, and logs from log management tools
• Analyze packet captures for network issues
• Build and share MuleSoft applications with best practices using technologies such as Java, MuleSoft's SDK, Dataweave that runs in Mule Runtime
• Expand Anypoint product knowledge while addressing customer inquiries and triaging issues
• Utilize knowledge and experience gained in other integration technologies such as MuleSoft, IBM Stack, Tibco Mashery, Oracle, and open-source technologies such as Spring and Java
• Mentor and teach new Support Engineers in Mule Core Connective and Mule Core Runtime

• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Total funding: $64.5m

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.