Business Solutions Scrum Master, EverCommerce

• 3–5 years of experience in operations, program management, or agile delivery roles
• Demonstrated experience facilitating agile ceremonies (sprint planning, standups, retros, backlog refinement)
• Proficiency in project management and work tracking tools (Jira, Asana, Monday.com, or equivalent)
• Strong facilitation, communication, and stakeholder management skills
• Ability to manage ambiguity and adapt frameworks to non-technical environments
• Experience building and presenting delivery metrics and dashboards

Desirable

• The Business Solutions Scrum Master serves as the agile delivery backbone for the Business Operations team
• Drawing from Scrum and Kanban principles, this role brings structured work management, facilitation discipline, and continuous improvement practices to non-engineering business functions — enabling the team to deliver cross-functional projects with greater predictability, transparency, and velocity
• You will own how the Business Operations team organizes, prioritizes, and executes its work
• You are equal parts facilitator, process architect, and delivery driver
• You understand that operational teams have unique demands — shifting priorities, undefined scope, and stakeholder-driven timelines — and you know how to apply agile thinking pragmatically to manage that reality
• Design and facilitate sprint planning, daily standups, retrospectives, and backlog refinement sessions tailored to business operations workflows
• Coach team members on agile mindset, ceremonies, and best practices without being dogmatic about any single methodology
• Maintain a healthy, groomed backlog with clear acceptance criteria and priority ordering
• Define and enforce WIP limits to protect focus and reduce context switching
• Work Management & Prioritization
• Act as the primary intake point for new requests from internal stakeholders, triaging and prioritizing against existing commitments
• Maintain full visibility of in-flight and queued work across the team; proactively surface capacity constraints
• Own the team's project management tooling (e.g., Jira, Asana, Monday.com) — configuration, hygiene, and adoption
• Build and publish regular status reports and delivery metrics dashboards for leadership
• Stakeholder & Cross-Functional Coordination
• Serve as the liaison between Business Operations and partner teams across Finance, HR, Legal, and GTM functions
• Facilitate alignment meetings, escalate blockers, and track dependencies across teams
• Manage expectations proactively when scope changes or timelines shift
• Process Improvement & Documentation
• Identify and eliminate recurring inefficiencies through root cause analysis and process redesign
• Build and maintain SOPs, runbooks, and process documentation for repeatable operational workflows
• Lead retrospectives and drive implementation of improvement actions — not just discussion