Director of Financial Planning & Analysis, Loop Returns
$150-200k
This position is also eligible for an annual performance bonus expected to be 15% of your base salary
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
$150-200k
This position is also eligible for an annual performance bonus expected to be 15% of your base salary
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- We've laid out the experience we think is important to set you up for success in this role. We'll be looking for you to have examples of when you've tackled these challenges throughout your career. But we also appreciate that different humans will solve problems in different ways, so we don't expect you to fit exactly in a box of requirements
- 8+ years of experience in FP&A or corporate finance, preferably in a fast-paced, B2B SaaS environment
- You've directly managed others in FP&A and can speak to how you've made an impact on their careers
- You use AI-tooling as an amplifier for your high agency and judgment, not as a way to offload the need to deeply understand your business
- You’ve previously made your mark as a detail-oriented and scrappy financial modeler. You have a favorite financial model you’ve built that has impacted the business in a profound way
- You have expertise in SaaS metrics, the levers to improve unit economics, and the dynamics of constant change in a growth-stage company
- You are an exceptional written and verbal communicator, comfortable interacting both internally (others in the finance team, business partners, executives) and externally (investors, board members, etc.)
- You're a highly collaborative partner who uses data and analytics to influence decision-making
- You're a dynamic leader who has created exceptional partnerships across the business and can coach your team to do the same
- You can seamlessly transition from the big picture to the small details, combining strategic thinking with analytical rigor
- You have an attitude that truly nothing is "not your job." You feel excited by the need to act like an owner
- You have a history of making your role better than you found it through continuous improvement
What the job involves
- Loop is looking for a Director of Financial Planning & Analysis to lead our FP&A team. This role is an opportunity to push the boundaries on what’s possible when a finance team makes full use of AI-tooling to transform the way we work
- The FP&A team is accountable for identifying, analyzing, and reporting on key business and financial indicators; leading a collaborative budgeting and forecasting process; advising senior leaders on the financial implications of strategic and operational activities; providing key data insights and metrics to business partners across the organization; and identifying trends and areas for business improvement
- Lead and grow the FP&A team, mentoring team members while transforming processes and analytics for Loop's next growth phase
- Act as a driving force for the value of AI-driven tooling and processes, pushing the FP&A team and showing others across the organization what’s possible with tools like Claude Cowork, Replit/Lovable, Drivetrain, and more
- Build the next generation of financial metrics and reporting that considers hybrid human/agent workforce planning (e.g., token usage, fractional intelligence)
- Own the annual planning and monthly rolling forecast processes, partnering with department leaders to build and stay ahead of bottom-up planning
- Develop and maintain financial models to evaluate business performance, unit economics, and investment decisions
- Create board and investor materials that clearly communicate Loop's financial story and growth trajectory
- Partner with Revenue Operations to analyze sales efficiency, GTM metrics, and customer acquisition economics
- Lead monthly business reviews with department leaders and senior leadership, providing insights on overall company financial results, variances, and opportunities
- Evaluate potential M&A opportunities and other strategic investments
- Partner with Accounting to ensure alignment between actual results and forward-looking plans
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focused approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, with substantial funding, Loop Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Founder & Board Director)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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