Customer Success Manager, Maker

Salary not provided

Google Analytics

Intercom

Slack

Zoom

Shopify

Senior level

Remote in Canada

More information about location

No-code eCommerce marketing tools

Open for applications

No-code eCommerce marketing tools

101-200 employees

B2BMarketingAnalyticsSaaSAdvertisingDevOpsNo-Code

Open for applications

Salary not provided

Google Analytics

Intercom

Slack

Zoom

Shopify

Senior level

Remote in Canada

More information about location

101-200 employees

B2BMarketingAnalyticsSaaSAdvertisingDevOpsNo-Code

Company mission

To make eCommerce more engaging by enabling marketers and designers to get creative and focus on telling the stories behind their products and brands.

Job

Company

Role

Who you are

5+ years of proven Customer Success experience working in a SAAS or a Martech company
Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts
Experience working with data-driven strategy, managing up-selling/cross-selling opportunities & meeting with revenue targets
Strong interpersonal skills and experience in building relationships in different capacities with a wide range of customers
Outgoing, positive, and energetic personality with a consultative mindset
High energy with excellent cross-functional collaboration skills to drive customer initiatives
Experience with working on Google Analytics/other web analytics tool, Ecommerce or Shopify products is an added advantage

What the job involves

Build a trusted relationship with our clients, serving as their primary point of contact at Maker
Guide our clients through the implementation process, working to ensure smooth communication between the client and the Maker team
Coordinating onboarding, training, quarterly/annual business reviews, and serving as a liaison with customers regarding new product launches & opportunities
Strategize with customers for deeper utilization of the tech products and features
Make a significant impact by ensuring our clients achieve their ROI goals through Maker. Your role will involve identifying opportunities for A/B testing on our clients' sites to enhance conversion rates
Monitor key account health metrics for each of our clients, and reach out to improve the delivery of digital assets and conversion
Engaging and coordinating internal groups as needed, to meet revenue targets & maximize customer retention and adoption
Communicate with our clients across Slack, Zoom, Intercom, and email
Strategically manage account escalations & provide timely resolutions in sync with QA and tech team
Collaborate with clients to identify opportunities for upselling and cross-selling, enhancing their experience and maximizing value from our innovative solutions
Monday to Friday 9 am- 7 pm

Our take

Maker is a content marketing platform that enables designers and marketers to create and publish engaging eCommerce marketing content without any need for coding skills, hefty development costs, or risk. Through a seamless integration of design, web publishing, and analytics tools, Maker enables non-technical creators to overcome barriers that would typically hinder their progress.

With a user base exceeding 2,000 brands, Maker's software has been embraced by industry giants like Sony, Square, Diesel, and Ghurka. Whether it's for website enhancement, product showcases, engaging blog posts, or immersive user-generated strategies, Maker's tools enable businesses of all sizes to create captivating eCommerce experiences effortlessly.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

20% employee growth in 12 months

Glassdoor (4.4)

Company

Company benefits

Remote Work Opportunities

Company HQ

North Central, San Mateo, CA

Leadership

Bhanu Sharma

(CEO)

Former VP of Frontier Products at Sony and was Senior Product Manager & Entrepreneur in Residence at Adobe.

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