Enterprise Customer Success Manager, Suki
$150-180k
OTE
Salary applicable for candidates based in CA, may vary in other locations
More information about location
Ambient clinical intelligence for documentation, revenue cycle & reasoning
Job no longer available
Ambient clinical intelligence for documentation, revenue cycle & reasoning
201-500 employees
Job no longer available
$150-180k
OTE
Salary applicable for candidates based in CA, may vary in other locations
More information about location
201-500 employees
Company mission
To help clinicians focus on what matters most: their patients.
Role
Who you are
- 8+ years of enterprise customer facing experience within healthcare SaaS
- Exceptional communication, presentation, and conflict resolution skills
- Ability to think critically, prioritize effectively and communicate expediently
- Strong project management skills
- Strong business and financial acumen; can confidently manage commercial levers, pricing strategies, and complex negotiations
- Experience managing large, multi-stakeholder programs
- Creative problem solving skills
- Strong understanding of medical documentation and clinical workflows
- Proficient in Microsoft Office, Google Suite and Microsoft office
- Prior consulting experience is preferred and is considered a plus
What the job involves
- As Enterprise Customer Success Manager, your primary role is to drive the successful implementation, deployment and adoption of Suki with our major health system clients
- You will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki is delivering exceptionally well on key success metrics
- You will ensure strategic and tactical alignment, and manage on-time delivery across all functional areas with our clients and your Suki colleagues
- You will be responsible for proactively identifying and driving the resolution of risks and issues, and developing creative solutions that will best meet the needs of our clients
- You will also manage the onboarding process overall for your designated clients, and be responsible for conducting the onboarding for many enterprise end users
- Throughout the client relationship, you will present periodic performance reviews and engage with our clients on opportunities to expand usage and value in partnership
- You are able to analyze customer metrics, craft high-impact client presentations, and drive rapid progress against our goals
- As part of our growing Customer Success team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction
- You will also engage with Marketing on opportunities to increase user engagement and provide structured customer insights to our Product team to inform future innovation
- You are excited to join the fast-moving Suki team, and committed to excellence!
- Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues
- Revenue Ownership: We believe in a true ownership model. You will be focused on expanding revenue within our existing customer base, overseeing competitive renewals, upsells and cross-sells, and driving commercial strategy in collaboration. You will own and forecast renewal and expansion revenue metrics, delivering against quarterly and annual targets
- Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact
- High-Accountability: You can be counted on to consistently deliver high-quality work
- User-focused: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service
- Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes
- Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to translate that into education to our enterprise clients and end users
- Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US
Our take
Medical practitioners spent a heap of time on administration, reducing the time they have to administer care or make clinical decisions. Suki aims to solve this problem by delivering an ambient clinical intelligence system that captures patient conversations and generates high-quality notes to assist with documentation, billing and decision-making.
Suki integrates with major EHR systems, transforming the conversations it records into information that is used to automatically populate forms and paperwork. This massively reduces time spent notetaking, empowering practitioners to increase the time spent with patients by around 12%. On top of this, Suki can also translate this information into structured, billable information - and leverage accredited data to assist with diagnosis and care pathway decisions.
This complete approach to reducing the administrative burden on healthcare practitioners has earned the company much praise and attention. It has raised considerable funding that it has used to expand its customer base through partnerships with health systems and medical groups, as well as investing in enhancing its offering through regular product updates and upgrades.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$70m
SERIES D
Dec 2021
$55m
SERIES C
Total funding: $165m
Company benefits
- Full healthcare benefits, including medical, vision, and dental
- Unlimited vacation
- Team building activities
- Free lunch and snacks, so that there is ample fuel for thought
- A team of warm, humble, high-performance entrepreneurs
Company HQ
Staumbaugh Heller, Redwood City, CA
Leadership
Punit Singh Soni
(Founder & CEO)Punit worked for Google as their Lead Product Manager for Google+ Games and Mobile. They then went onto work for Motorola in Product Management before co-founding Suki.
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