Director of IT & Corporate Security, Scribd

• 8–10+ years in Corporate IT or Digital Workplace roles, including experience leading IT teams
• Experience leading IT support and service delivery with clear, measurable results
• Hands on experience managing identity and access using Okta or similar tools
• Experience supporting employee onboarding, role changes, and offboarding with thoughtful access controls
• Strong experience administering Google Workspace for security and day to day employee needs
• Experience managing macOS devices using Kandji or a similar MDM platform
• Familiarity administering collaboration tools and applying service management best practices in a practical way
• Experience partnering with Security on endpoint protection, audits, and compliance readiness
• Experience managing IT vendors, renewals, and budgets with accountability for outcomes
• Trusted partner to senior leaders with clear, effective written and verbal communication
• Able to stay calm under pressure and explain technical decisions in business terms
• Player coach mindset: comfortable stepping in when needed while building scalable systems that reduce recurring issues
• Familiarity with modern SaaS ecosystems and light cloud exposure (AWS, GCP, or Azure)
• Light scripting or automation (Bash, PowerShell, Python) and comfort working with APIs

Desirable

• We’re hiring a Director of IT to lead our Corporate IT and Digital Workplace
• This is a hands-on leadership role - part people leader, part operator, and part builder
• You’ll own the technology experience for employees while serving as the senior IT leader responsible for the reliability, security, and scalability of our employee-facing systems, enterprise applications ecosystem, and IT operations
• In this role, you’ll be trusted to drive outcomes, not just perform tasks. You’ll bring clarity and structure while exercising sound judgment about risk, compliance, and business velocity
• You’ll build scalable systems and processes that reduce toil and improve employee experience, balancing the need for governance with the need to move quickly
• You’ll partner closely with leaders across the company to ensure IT is a strategic enabler of productivity, efficiency, and thoughtful risk management, including the responsible adoption of AI-enabled tools where they deliver real business value
• You'll approach IT as a product. Building internal tools, automations, and AI-powered systems where off-the-shelf solutions fall short, not just administering the ones we buy
• You'll have room to build functions and capabilities that don't exist yet, shaped the way you see fit — not just run what's already in place. As our team and platform mature, this role has a clear path to expanded scope and title growth
• Partner with executive leadership to define a clear, prioritized IT roadmap and operating model aligned with business priorities
• Lead evaluation, governance, and hands-on build/rollout of AI-enabled tools and internal automations; identify high-value use cases and establish practical governance for responsible adoption, and where needed, stand up lightweight tooling or full-stack solutions to close gaps existing products can't
• Serve as a visible advocate for IT across the company through cross-functional partnerships, translating business needs into scalable solutions and clear tradeoffs
• Lead and coach a small team delivering Tier 1–3 support; set clear expectations, operating rhythms, and growth plans
• Define and track outcomes that matter: reliability, speed of delivery, operational efficiency, and employee feedback - while maintaining runbooks, end user documentation, and continuously improving self service to reduce friction and repeat issues
• Own intake, prioritization, escalations, and employee communications to ensure fast, high-quality resolution
• Define and track service metrics that measure responsiveness, resolution quality, and employee satisfaction (e.g., time to first response, time to resolution, CSAT, SLA adherence)
• Drive recurring-issue elimination through better tooling, automation, and improved workflows—not just faster ticket closure
• Own joiner/mover/leaver processes and the access lifecycle using least-privilege, role-based access, and periodic reviews
• Administer and continuously improve core IT-managed systems (e.g., Okta, Google Workspace, Slack, Atlassian, ticketing, password manager)
• Partner with functional owners to support reliable operation and secure administration of business-critical platforms (e.g., NetSuite, Zendesk, and similar tools)
• Ensure systems and integrations are designed to support data integrity, access controls, auditability, and reliability
• Establish lightweight standards for tool intake, approvals, renewals, admin role design, and deprovisioning to balance agility, security, and cost
• Own devices end-to-end—procurement, provisioning, onboarding, repairs, refreshes, offboarding, and secure disposal
• Ensure new hires have a consistent, secure, productive setup on day one; maintain accurate inventory and lifecycle hygiene
• Manage macOS fleet standards and compliance posture via Kandji (configuration, app deployment, remote actions, device controls)
• Oversee office technology reliability including WiFi/networking, conference rooms/AV, and vendor-supported workplace infrastructure
• Implement practical endpoint and access controls in partnership with Security (device compliance posture, endpoint protection hygiene, secure configurations)
• Support security incident response (triage, containment actions, device coordination, clear employee comms)
• Contribute to audits and evidence collection through strong documentation, access review practices, and clean system ownership (SOC 2 / ISO / PCI / SOX where applicable)
• Build & maintain playbooks and operational readiness for identity, email/collaboration, and endpoint tooling outages to reduce downtime and confusion when things break
• Establish pragmatic standards and controls that improve reliability and security, applying sound judgment to balance risk, compliance, and business velocity
• Partner cross-functionally on risk management and serve on the company’s risk committee, ensuring employee technology systems support the broader risk posture
• Manage vendor relationships, spend, renewals, and procurement coordination, with accountability for performance and service delivery quality
• Own the IT budget; make thoughtful investment decisions while operating within constraints
• Lead key IT initiatives end-to-end with crisp stakeholder updates, predictable delivery, and measurable results
• Identify and implement automation opportunities—especially in provisioning, access workflows, and device lifecycle—to reduce operational load over time