Senior Director of Customer & Partner Operations, MongoDB
$132-259k
Developer data platform
Be an early applicant
Developer data platform
1001+ employees
Be an early applicant
$132-259k
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- Education: Bachelor’s degree with quantitative and/or business focus; MBA or advanced degree preferred
- 12+ years of experience in Sales Operations, Revenue Operations, or Customer Success Operations within a high-growth enterprise software company
- Recent executive ownership of strategy, planning, analytics, and operations for Customer, Services, and/or Partner functions, including direct partnership with C‑level or SVP‑level leaders
- Strong analytical skills with the ability to translate complex data into executive-ready narratives
- Deep familiarity with Salesforce, CS platforms (Gainsight preferred), and BI tools (Tableau, Looker, or similar)
- Track record of building scalable processes and driving cross-functional alignment without direct authority
- Strong executive presence and exceptional written and verbal communication skills; able to distill complex, cross‑functional problems into clear, concise narratives and recommendations for VP+ and SLT audiences
- Experience at a company scaling through a $1B+ revenue inflection point preferred
- Demonstrated ability to influence without authority, build trust quickly, and navigate ambiguity in a high‑growth, fast‑changing environment
What the job involves
- MongoDB is seeking a Senior Director of Customer & Partner Operations to serve as the operational backbone of our Customer organization
- This leader will drive the systems, insights, processes, and rhythm-of-business that enable MongoDB's customer success, professional services, support, and partner functions to operate at scale and with precision. This is a high-visibility, cross-functional role at the intersection of data, process, and execution
- Act as the Senior Director of Customers & Partner operations to the Chief Customer Officer (CCO), owning the planning, analytics, and operational cadence for the org
- Play a critical role in evolving how we measure & track our Customer and Partner GTM model to drive higher retention, increased revenue realization, and more efficient use of our technical ecosystem
- Lead a high‑impact CCO Strategy & Operations team, staying close to the work and building models to shape the business reviews that guide executive decisions
- Own the operating cadence for the Customer organization — QBRs, pipeline reviews, forecast calls, and board-level reporting
- Drive annual planning, headcount modeling, and budget management across the customer organization
- Serve as a key operational partner to the CCO, ensuring leadership has the information and structure needed to make high-quality decisions quickly
- Build and maintain the reporting infrastructure that gives customer-facing leaders real-time visibility into retention, expansion, NPS, time-to-value, and partner-sourced/influenced revenue
- Identify trends, risks, and opportunities across the customer lifecycle and surface actionable recommendations to senior leadership
- Serve as the connective tissue between Customer Operations and Sales Operations, ensuring consistency in data definitions and reporting standards
- Design and continuously improve the operational processes that govern customer onboarding, health scoring, escalation management, renewal workflows, and partner engagement
- Own the identification and removal of friction points across the customer journey — leading cross-functional working teams with Product, Engineering, Finance, and Legal to drive resolution
- Establish and govern the partner operations motion, including partner tiering, incentive structures, co-sell workflows, and performance tracking
- Serve as the Customer organization's primary point of coordination with the Office of the CIO on tooling priorities, platform requirements, and tech stack decisions that impact the customer-facing teams
- Ensure the organization's needs are clearly represented in systems roadmaps and that rollouts are operationalized effectively on the business side
- Build and lead a high-performing operations team, including analysts, program managers, and partner ops specialists
- Develop team members and create clear career paths within the operations function
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company HQ
Theater District, New York, NY
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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