Shared Service LOA Manager, Wayfair
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Success in this position requires a deep understanding of employee lifecycle processes—such as hiring, terminations, benefits, and leaves of absence—as well as expertise in federal, state, and local employment laws
- The ideal candidate will demonstrate strong critical thinking, analytical skills, and the ability to influence and collaborate with senior leaders to drive organizational success
- 3-5 years in a Managerial role with 3+ years of Human Resources Management experience (HRBP, HR Shared Services)
- Bachelor’s degree in Human Resources Management, or related field, or equivalent experience
- Strong critical thinking skills with the ability to anticipate second order impacts and offer proactive solutions in advance even when beyond their immediate area of responsibility if necessary
- Able to deliver both direct results and results through their teams (e.g., developing their direct reports)
- Able to partner with and/or deliver outcomes to stakeholders on trends, issues, process improvement as well as escalation resolution and cross collaboration on projects
- Strong project management skills (PMP a plus) and demonstrated success in executing complete end to end projects
- Experienced in manipulating, analyzing and reporting data while knowing when/how to tailor to specific audiences
What the job involves
- Wayfair's Employee Resource Center (ERC) serves as a vital hub, dedicated to supporting employees, enhancing productivity, and fostering an environment of inclusion, collaboration, innovation, and professional growth
- The ERC is currently seeking an experienced Employee Resource Manager to lead and develop assigned teams while ensuring the efficient delivery of services aligned with Service Level Agreements (SLAs)
- In this role, you will oversee task distribution, prioritize initiatives, and collaborate with Talent leadership to continuously improve the quality, compliance, and efficiency of ERC processes
- This knowledge will empower you to effectively support your team and handle escalations with confidence
- Support, develop and lead a team of ERC Associates and Senior Associates who are responsible for handling talent-related inquiries of moderate complexity
- Deliver on OKRs/ KPIs and ensure adherence to Service Level Agreements
- Monitor and analyze volume to identify and communicate trends and assist in capacity planning
- Coach, mentor, and assist in developing the team, including monitoring, reporting, and driving individual and team performance
- Establish and maintain relationships with Talent Partners and stakeholders to seek feedback and identify opportunities
- Ensure third party vendors perform according to Service Level Agreements (e.g. Equifax, MetLife)
- Ensure compliance with Company policies and procedures as well as state, federal and local laws
- Drive the ERC shared service vision through continued focus on efficiency and standardization with an emphasis on repeatable, scalable processes
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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