Customer Success Manager, Tessian
Enterprise
Intelligent Cloud Email Security
Job no longer available
Intelligent Cloud Email Security
201-500 employees
Job no longer available
201-500 employees
Company mission
To keep the world’s most sensitive data and systems private and secure.
Role
Who you are
- We’re looking for brilliant communicators, builders and straight-up hustlers to give our customers the world-class support they deserve - building strong and meaningful partnerships at all levels
- Driven & highly ambitious
- Best-in-class communicator, both verbally and in writing
- Experience working in a fast paced, high-growth B2B SaaS technology environment, selling enterprise software
- 2-5 years of quota carrying account or customer success management experience, with responsibilities over retention as well as expansion
- Understands the Legal, Financial and Professional Services sectors
- Self-starter, full of new ideas and ready to get stuck in
- Unique experience that you believe is relevant and an advantage. Every CSM is different and we embrace that
What the job involves
- We’ve built a world-class CS team, and are now looking for an ambitious Enterprise Customer Success Manager to take our programme to the next level
- Taking ownership of a strategically critical portfolio of customers, you’ll be working closely with organisations with 2500+ employees, across industries (legal, financial, technology, etc) and stakeholder roles (incl. CIOs, CTOs, CISOs)
- As well as being responsible for renewals and advocacy in our EMEA enterprise customer base, you'll be a bridge between Product and our customers - communicating our technology, understanding pain-points and interpreting future customer needs to inform product development
- Serve as the trusted advisor to our strategic customers and executive sponsors post initial sale. This is a key role as Tessian’s customer base expands globally
- Own the customer renewal and spot opportunities for multi-year conversions. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Identify and expansion opportunities and partner with sales to close them out, to drive Tessian’s land & expand customer journey
- Identify advocates and expand our customer community to accelerate our go-to-market motion
- Advise our key clients, with hands-on platform guidance, on how to manage Tessian's solution to achieve full business value
- Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value realisation (using key metrics from the platform)
- Act as the voice of the customer cross-functionally and collect feedback to influence continuous improvement in the product and our processes
Salary benchmarks
Our take
While other forms of workplace communication have gained a lot of traction (namely Slack and Microsoft Teams), email still dominates as by far the most popular way for people to communicate at work.
However, sophisticated cyber attacks are becoming more common, with cybercriminals impersonating colleagues, customers or suppliers in targeted attacks that are difficult for people to detect. Tessian’s technology detects when an email represents a threat, reducing the chance of human error.
The problem is real for all company sizes. Hiscox, a big insurer, reported that small businesses in the UK are targeted with 65,000 attacks per day. Those suffering from incidents are facing costs of ~£25k.
There aren't many other companies that have rocketed as much as Tessian in the last couple of years. It started out slow, but has grown rapidly since its $2.7m seed round in 2017 (which was quickly followed by a $13m round in 2018, a $42m round in 2019 and a $65m round in 2021). The company has focused on accelerating expansion across the North American Market and is well set to see continued success in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Aug 2021
$9m
SERIES C
May 2021
$65m
SERIES C
Total funding: $130.5m
Company benefits
- Company lunches
- Learning and development
- Retirement plans
- Dog friendly office
- Flexible working
- Classpass discount
Company HQ
Finsbury, London, UK
Leadership
Tim Sadler
(CEO)Current Investment Scout at Sequoia Capital. They have served as a Mentor for several companies and programmes. Former Global Banking Analyst at HSBC.
Edward Bishop
(CTO)Former Investment Banking Executive at Valence Group and previous worked as an Energy & Resources Corporate Finance Analyst at RBS Global Banking & Markets.
Tom Adams
(Head of Client-side Engineering)Additionally served as COO of the company along with their current role. Worked as a Mergers & Acquisitions Analyst at UBS and was a Corporate Advisory Analyst at Santander.
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