Junior Support Representative, HqO

$57.2-68.2k

Includes base salary and bonus or on-target incentive compensation, if applicable. Eligible for equity

Hubspot

Junior and Mid level

Boston

More information about location

3+ days a week in office

Workplace experience technology

Be an early applicant

Workplace experience technology

101-200 employees

PropertyB2BEnterpriseInternal toolsAnalyticsReal EstateSaaS

Be an early applicant

$57.2-68.2k

Includes base salary and bonus or on-target incentive compensation, if applicable. Eligible for equity

Hubspot

Junior and Mid level

Boston

More information about location

3+ days a week in office

101-200 employees

PropertyB2BEnterpriseInternal toolsAnalyticsReal EstateSaaS

Company mission

To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.

Job

Company

Role

Who you are

1+ years of experience in a customer service or support role (SaaS experience preferred)
Strong written and verbal communication skills, with a customer-first mindset
Demonstrated problem-solving abilities and attention to detail in issue resolution
Ability to manage multiple tickets and priorities with strong time management and organization
Eagerness to learn and grow technical knowledge about HqO’s products and real estate technology
Experience using ticketing systems such as HubSpot
A proactive, coachable attitude - willing to take feedback and continuously improve
Team-oriented and collaborative, with a positive and adaptable outlook

What the job involves

We’re seeking a Junior Support Representative to join our Customer Support team. As a Junior Support Representative, you’ll be responsible for delivering timely, empathetic, and accurate responses to customer and end-user inquiries
You’ll focus on resolving Tier 1 support tickets, maintaining a positive customer experience, and contributing to internal knowledge-sharing efforts
This is an excellent opportunity to build foundational skills in customer communication, SaaS operations, and support systems, while contributing directly to HqO’s reputation for exceptional service
Respond to Tier 1 support tickets within defined SLAs, providing accurate and professional responses
Resolve issues efficiently, escalating only when appropriate to ensure timely resolution for customers
Maintain a positive and helpful tone in all customer interactions, driving high CSAT (Customer Satisfaction) scores
Contribute to HqO’s internal knowledge base by documenting FAQs, solutions, and troubleshooting steps
Collaborate across teams to ensure seamless customer experiences and share insights from front-line interactions
Operate within HqO’s core systems and rhythms, including ticket management tools (HubSpot) and performance tracking metrics

Application process

For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!

Our take

HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.

It’s a fairly unique proposition, which importantly enables businesses to know precisely what cuts to make, and where. The premise has taken off, with the company landing over half of the Fortune 100 as clients, including J.P.Morgan, Dell and JLL.

HqO has also executed a number of acquisitions that indicate it’s looking to make its tools more data-rich. This is a smart strategy, as more businesses invest in employee experience as a way of attracting and retaining top talent. So there should be plenty of demand for HqO’s data-rich, comprehensive toolset to get them there.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-25% employee growth in 12 months

Glassdoor (2.2)

Company

Funding (last 2 of 5 rounds)

Oct 2023

$50m

SERIES D

Apr 2021

$60m

SERIES C

Total funding: $156.8m

Company benefits

Unlimited PTO
401K
Health PPO
Flexible Workplace Policy
Vision & Dental Coverage
Commuter Benefits
Free Library & Education Courses

Company HQ

Downtown Crossing, Boston, MA

Leadership

Chase Garbarino

(Co-founder & CEO)

Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).

Cregory Gomer

(Co-founder)

Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.

Jared Stenquist

(Co-founder)

Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.

Kevin McCarthy

(Co-founder)

Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.

Salary benchmarks

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