Operations Principal Associate, Mission Lane

Collections & Recoveries

$78-95k

+ Eligible for additional compensation in the forms of participation in our annual incentive and equity programs

Senior and Expert level

Remote from US

Providing access to fair and clean credit

Be an early applicant

Providing access to fair and clean credit

201-500 employees

B2CCredit cardsFinancial ServiceseCommerce

Be an early applicant

$78-95k

+ Eligible for additional compensation in the forms of participation in our annual incentive and equity programs

Senior and Expert level

Remote from US

201-500 employees

B2CCredit cardsFinancial ServiceseCommerce

Company mission

To revolutionize access to financial tools in credit, debit, and beyond to pave a clear way forwards for millions of Americans.

Job

Company

Role

Who you are

You've built outsourced collections infrastructure before and can speak in specific terms about what you designed, what changed, and what the results looked like
Figuring out what's needed is part of the job for you, not an obstacle to it
You're equally comfortable in a technical conversation about file transfer pipelines and a compliance review about regulatory guardrails; you know which meeting to call and when
5+ years of progressive experience in the collections industry, with a demonstrated track record of designing and building high-performing collections solutions and delivering measurable business results
5+ years of experience designing processes and infrastructure for outsourcing work
5+ years of experience managing relationships and delivering performance in an outsourced collections channel
Proven ability to develop and execute structured operational plans with defined milestones and accountability frameworks
Demonstrated experience working with cross-functional teams (engineering, data, legal, compliance) and driving shared outcomes across them
Demonstrated ability to drive performance improvements in complex, fast-moving environments
Strong professional presence and communication skills; able to function as an operational bridge between senior leadership and front-line agency management
High resilience under pressure; a results-driven orientation with the ability to navigate ambiguity and maintain standards in a fast-paced environment
Ability to travel for onsite agency reviews and company meetings within the US as required

What the job involves

We're looking for a collections outsourcing operator who enjoys the challenge of building from scratch to join us as Operations Principal Associate, Collections & Recoveries
Mission Lane is making a serious investment in expanding its collections capabilities, and one of the most consequential pieces of that is building an Agency Outsourcing program where none exists today. This role is how that gets done
You'll report to the Operations Senior Manager, Collections & Recoveries, work remotely with required travel, and partner directly with engineering, data, legal, and compliance to design and build the infrastructure that moves accounts into an external agency network
In your first year, the measure of success is ownership. You'll take control of a complex, multi-stakeholder initiative, become Mission Lane's primary operational point of contact with our first vendor partner, and build the foundational infrastructure this program will run on
That means SFTP file transfer pipelines, automated account placement logic, a vendor scorecard framework, QA and call-monitoring protocols, and the exception playbooks that make transitioning accounts from internal operations to external agencies seamless

Our take

The world of credit can be a murky place; however, companies such as Mission Lane are being established to bring clarity to the industry. The fintech company aims to help people with low credit build their scores and improve their financial lives – this comprises an estimated 100 million people in the US.

Originally a spinoff from the fintech company LendUp, Mission Lane fits a similar mould to larger credit card startups such as Petal, Tally, and Brex. It uses advanced technology and machine learning to expand credit access.

Despite the global pandemic providing an uncertain backdrop, Mission Lane saw more than 100% revenue growth in its early years. More recently, it strengthened its position in the market by expanding its partnership with Plaid, working together to offer additional connected solutions to underbanked customers. With these developments, Mission Lane remains well-positioned to drive financial inclusion and support for underserved communities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

43% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 4 rounds)

Jul 2022

$150m

LATE VC

Oct 2021

$150m

LATE VC

Total funding: $707.2m

Company benefits

Work: Join an engaging culture with access to training programs and advancement opportunities
Life: Get full health, dental, and vision benefits, FSA, paid parental leave, and 401k Company Match
Balance: Enjoy generous PTO, flexible schedules, a Calm App subscription, and more

Company HQ

Gravel Hill, Richmond, VA

Leadership

Brandon Black

(Board Member)

Prior to Mission Lane, there worked at Encore Capital Group for over 15 years, while there they served as the COO, President, and CEO. The also served as the Vice President of Risk Operations at Capital One Financial Services for 2 years.

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