Preferred Technical Support Advisor, Domo

Salary not provided

SQL

HTML

Java

Domo

Mid and Senior level

Remote from US

Business data experience platform

Open for applications

Business data experience platform

1001+ employees

B2BEnterpriseAnalyticsBusiness IntelligenceSaaSMobileData IntegrationData AnalysisAutomationCloud Computing

Open for applications

Salary not provided

SQL

HTML

Java

Domo

Mid and Senior level

Remote from US

1001+ employees

B2BEnterpriseAnalyticsBusiness IntelligenceSaaSMobileData IntegrationData AnalysisAutomationCloud Computing

Company mission

To help companies optimize critical business processes at scale and in record time to spark curiosity and power exponential business results.

Job

Company

Role

Who you are

A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment
Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training
Exceptional ability to build trust and communicate with customers in order to fully meet their needs
Advocate for our strategic customers with internal teams and during account planning
Strong SQL experience
3 - 5 years of experience in technical support or software application support
Experience with one or more of the following is highly preferred: programming languages, relational databases, HTML / Java Script / content development
Excellent verbal (telephone) and written communication skills and professional etiquette
Flexible and adapts well to rapid change
Availability to travel up to 20% to customer locations (safety and business need permitting)

What the job involves

As a member of the Preferred Technical Support Team, you play a key role in the daily success of our customers
You will be focused on developing strategic relationships, assisting clients with their digital transformation, and increasing brand loyalty and referenceability
You'll provide exceptional service by connecting, solving, and building relationships with our customers for each interaction
Thinking outside the box to effectively solve customer concerns and issues
Continually learn and improve your knowledge of Domo’s platform to help provide an exceptional interaction
Provide timely (SLAs), constant, and ongoing communication with customers regarding their support cases until those cases are solved

Our take

Domo offers a Data Experience Platform encompassing business intelligence, business apps, and data integration capabilities. The idea is to enable companies to "put data to work" and make better, more informed decisions.

One selling point of Domo's platform is that it can be used entirely on mobile, so CEOs can access their entire company simply from their smartphone. It continues to add new features, for example its low-code and "pro-code" analytics tools, enabling it to maintain a strong position in the ever-expanding business intelligence software market.

Founded back in 2010, the company has consistently performed well, with a robust customer retention rate and numerous awards to its name. After a slower year in 2023, Domo fixed its sights on initiatives it believes will return it to growth - such as a consumption-based pricing model and expanding its go-to-market capabilities.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

18% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (last 2 of 9 rounds)

Apr 2017

$100m

SERIES D

Mar 2016

$131m

SERIES D

Total funding: $714.7m

Company benefits

20 days paid time off per year (increasing 1 day annually to a maximum of 25)
13 paid holidays
10 weeks paid maternity leave with 8th month leave
2 weeks paid paternity leave
Traditional PPO medical plan with national coverage
High-deductible health plan with employer HSA contribution
High employer premium cost sharing
Mental health benefits with virtual telehealth
Dental plan with adult and child orthodontic benefit
Vision plan includes allowance for glasses or contact lenses
Basic life and AD&D insurance
Short-term disability insurance
Long-term disability insurance
Tech benefit – $500 reimbursement towards a tablet PC or smart watch
Dependent care and health FSAs
401(k) plan with employer match
Free catered lunch on campus
Fully stocked break room on campus
Wellness program with the option of a subsidized gym membership or reimbursement
Employee stock purchase plan (ESPP)
Supplemental life insurance
Maternity wardrobe benefit
New baby benefit
Adoption benefit
Fertility benefit

Company HQ

American Fork, UT

Leadership

Josh James

(Founder & CEO)

They dropped out of Brigham Young to co-found Omniture in 1996. They then worked at Adobe as SVP, GM, and as Founder of the Omniture Business Unit.

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