Customer Success Manager, userled.io
£55-65k
2+ days a week in office
Copilot for enterprise marketing teams
Open for applications
Copilot for enterprise marketing teams
21-100 employees
Open for applications
£55-65k
2+ days a week in office
21-100 employees
Company mission
To become the first one-stop-shop for revenue teams.
Role
Who you are
- Experience in a client-facing role (Customer Success, Sales, Consulting) and/or as a founder, ideally in SaaS within a fast-growing startup environment
- Entrepreneurial mindset - You don’t just follow playbooks - you build them. You thrive in early-stage startups, move fast, and figure things out as you go. You take ownership and don’t wait for direction. Founding your own business is a strong plus
- Adaptable & hands-on - You can zoom in (execute hands-on work) and zoom out (lead high-level strategic conversations) as needed
- Strong cross-functional collaborator - You work seamlessly with Sales, Marketing, Product, and Engineering to drive customer success and influence product direction
- Exceptional communicator - Clear, concise, and persuasive in writing, speaking, and presentations. You simplify complex ideas and build strong relationships at all levels
What the job involves
- We need someone with a founder’s mindset who will report to the Head of Customer Success and focus primarily on customer success, onboarding & product training, and customer support. This is real-world, high-speed career acceleration - more impactful than any MBA
- Deeply understand customer needs & pain points to develop customer success plans and unlock the full potential of Userled
- Become a product expert & trusted consultant—help customers integrate and maximize value to achieve their ROI goals
- Lead strategic customer engagement alongside the Head of Customer Success by running Quarterly Business Reviews (QBRs) & Monthly Business Reviews (MBRs) to drive alignment and expansion opportunities
- Collaborate with Product & Marketing to build and share case studies and playbooks
- Lead product training sessions, equipping customers with best practices for adoption
- Develop scalable education materials (videos, guides, FAQs) to streamline onboarding
- Own real-time customer interactions via Slack, ensuring fast, high-quality support
- Work with Support Engineers & Product teams to troubleshoot, escalate, and resolve technical issues
Application process
- Hiring Manager Interview: An introductory conversation with Tristan (Co-founder & CPO) to learn about your experience and fit
- Case Study: Showcase your skills and approach to real-world content challenges
- Culture Fit Interview: A final discussion to ensure alignment with our values and team dynamics
Salary benchmarks
Our take
Digital marketing mainly relies on finding, selecting and reviewing ad keywords in the hope of capturing attention, but even when this approach does pique someone's curiosity enough to click on a link it usually redirects them to a bland, one-size-fits-all website. Userled exists to make sure this marketing spend isn't wasted using templates to generate personalised websites based on each individual marketing campaign.
Userled approaches this with a streamlined no-code product, allowing marketing teams to construct customer journeys that greatly increase conversion rates and allow companies to provide a more personal and relevant experience for their communities. The platform helps businesses reduce the delivery time of buyer experiences, enabling the creation of swift and impactful engagement strategies while monitoring the impact of personalisation on their pipeline seamlessly.
With Google and Apple announcing the deprecation of 3rd party cookies, a market downturn & increased focus on capital efficiency make Userled even more vital a tool for companies. It has grown a respectable client base including the likes of Firebolt and Vanta. With funding to its name, the next steps for the company include continued hiring to build upon its marketing technology products.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Equity in an early-stage tech company on an incredible trajectory
- 25 days plus local holidays to relax and fuel up!
- Apple hardware and a budget for desk amenities
- Team events in London
- Team off-site in fun places! (We've been to Bath and Corfu so far)
- Enhanced parental leave
- A cool office in central London (Shoreditch/Old Street) with access to a private gym!
Company values
- We put users first: We prioritise users by working backwards from their most important problems
- We push boundaries together: We are passionate about excellence and constantly push the boundaries to deliver outstanding results
- We take ownership: We all act as entrepreneurs owner of our project from A to Z
- We move fast & share what we know: We act with specific goals in mind and constantly improve what we do. We take career development seriously and we share everything that we know
- We valued diversity of profiles and views: We actively foster an environment of inclusion where everyone feel comfortable to be themselves and to share their opinions
- We have fun & care about each other: We believe that work should be a joyful experience. We foster a workplace culture that celebrates success, embraces festivities, and prioritises the wellness of every team member
Company HQ
London, UK
Leadership
Yann Sarfati
(Co-Founder & CEO)Former Head of Sales at incident.io. Co-founder and former CEO of Revive. Previously Enterprise Sales Manager, Analytics at Salesforce. Co-founded Eliott.
Tristan Saunders
(Co-Founder & CTO)Former Lead Software Engineer at nate. Previously Tech Lead at American Express. Co-founder and former CTO of Revive.
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