Renewals Manager, Kojo
CA$90-120k
+ Equity + Commission
More information about location
Materials management platform
Be an early applicant
Materials management platform
101-200 employees
Be an early applicant
CA$90-120k
+ Equity + Commission
More information about location
101-200 employees
Company mission
To build sustainable solutions to problems in the construction industry such as creating more housing, upgrading infrastructure, and adapting to climate change.
Role
Who you are
- 3+ years of full-cycle sales or account management experience in SaaS, with a strong track record of quota attainment and customer ownership. Familiarity and passion for construction industry preferred
- Professional experience utilizing Salesforce, Slack, Zoom, Jira, DocuSign, and Google Suite. Familiarity with using Outreach is a plus
- Successful track record of building and conducting trainings and product demos for a varied audience from daily product users to C-level/business owners
- Proven commercial excellence in a closing role, contributing to strong renewal and expansion performance
- Experience managing customers with a CRM
- Track record of successful internal collaboration in a remote/async work environment, including excellent written skills and ability to synthesize information to a cross-functional audience
- A bias towards process improvement
- Project management skills and holding others accountable
- Customer Obsession: You care deeply about our customers and go the extra mile to delight them
- Innovation: You seek to understand the truth behind problems and find solutions to them
- Impact: You prioritize rigorously and are both fast-paced and detail oriented
What the job involves
- We’re looking for an organized, savvy Renewals Manager who will serve as a high-impact individual contributor on the Customer Success team
- Reporting to the Sr Renewal Manager, this role will combine product expertise, tenacity and sales acumen to drive a best-in-class customer renewal rate and net retention in our SMB market segment
- The primary goal of this role is maximizing revenue in our current customer base
- This Renewals Manager will ensure that every customer is aware of the value Kojo is currently delivering and will in the future, is utilizing all relevant products and features necessary for their retention and expansion, and successfully renews their annual contract with Kojo
- This role will also help educate customers on new products coming to market and generate and close upsell opportunities with current customers
- Scheduling, planning, and conducting successful Annual Business Reviews
- Negotiating renewal options including package upgrades and owning contract execution
- Managing 30+ active renewals at any given time
- Providing product feedback internally and introducing new features to customers externally
- Pro-actively managing at-risk customers who demonstrate low usage in their purchased products, developing engagement plans to re-engage the customer’s adoption to secure renewal
- Managing a $1M+ book of business consisting of 120-150 accounts, the Renewals Manager will need to create a forward-thinking, strategic plan to prioritize engagement, daily activities and where to focus efforts
- Expressing customer needs to Product in a way that maintains customer’s perspective while understanding the broader Kojo product roadmap
- Conveying Kojo’s value in a meaningful way to customer decision makers and regular users alike
Our take
In recent years, the commercial construction industry has faced more volatility than ever. Construction costs are on the increase, there are constraints on supply chains, material and labor shortages have become more common; and manual ordering processes hold companies further back by being timely and prone to error. Kojo, founded in 2018, supplies software for material management that brings supply chains to a single platform, helping to keep construction companies moving efficiently.
Kojo was founded in response to the archaic pen-and-paper material supply chain that was holding back housing construction even in otherwise innovative neighborhoods. Its software brings field, office, warehouse and vendor teams together to manage materials needs from takeoff to closeout, and to ensure visibility across general and specific stock to avoid unnecessary wait-times for workers. The company is the leading materials management platform for the construction industry, supplying first-of-its-kind technology.
Kojo has received substantial investment and has an impressive list of customers. Funds are cited to go towards continuing to build the platform and add new products that help contractors save money and time.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2022
$39m
SERIES C
Aug 2021
$33m
SERIES B
Total funding: $83.3m
Company benefits
- PPO and HSA medical plans, dental and vision plans, fully-covered disability and life insurance coverage.
- Remote-first workforce: Allows our team to work from anywhere in the US or abroad while on a travel visa.
- Unlimited PTO: Plus ten paid holidays that allow flexibility to heal, recharge, travel, or celebrate.
- Paid parental leave: Guarantees 100% salary for up to 12 weeks for a birthing parent and up to 4 weeks for a non-birthing parent.
- A culture of community: Team building, birthday celebrations, virtual crossword puzzles and demo hours, Lunch & Learns, in-person hub hangouts, and company wide offsite retreats.
- Other perks including equipment for your home office, professional development and wellness programs, and recurring stipend to support the remote work experience.
Company HQ
SoMa, San Francisco, CA
Leadership
Maria Rioumine
(Co-founder & CEO)Board Member at Orascom Development Holding. Co-founded Real Capital Innovation. Former Investment Banking Analyst with Goldman Sachs.
Ryan Gibson
(Co-founder)Former CTO of the company. Venture Partner at Eclipse Ventures. Experience as an Engineer with Microsoft and with Google.
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