Senior Customer Success Manager, HOVER
$134-153k
+ Equity
Some travel required
Smartphone 3D modelling for homes
Open for applications
Smartphone 3D modelling for homes
201-500 employees
Open for applications
$134-153k
+ Equity
Some travel required
201-500 employees
Company mission
To disrupt the home improvement industry and reinvent the homeowner experience by building the world's most comprehensive and accurate physical property data set.
Role
Who you are
- 5+ years of experience in customer-facing, B2B role with a background in Customer Success, Customer Relations, Customer Onboarding, or Consulting
- Strong analytical, critical thinking and problem-solving skills
- Compelling communication and presentation skills
- You are a team player with a high level of integrity and the desire to assist your team
- You’re resourceful - you might not have all the answers, but you know how to find them
- Experience in project planning and management of cross-functional projects with a high attention to detail
- Superior interpersonal/customer relations skills; clear and concise verbal and written communicator; effective in person and by phone
- Ability and willingness to travel
- Knowledge of Salesforce and Tableau preferred
What the job involves
- Hover is seeking a Senior Customer Success Manager to join an expanding team based in San Francisco
- The Customer Success team at Hover plays a pivotal role with our Construction Partners
- In this role, you will be working directly with our mid-market customers and prospects by providing an exceptional experience in delivering platform product knowledge, best practices to our users, and helping to optimize customers’ performance and efficiency gains through use of Hover
- The team is responsible for customer onboarding, product utilization, and advising on new features and functionality
- We are part advocate, part detective, and use data driven recommendations to ensure customers are getting value from our platform
- We serve as the trusted point of contact for our partnerships
- Build and maintain strong relationships with a designated group of strategic partners by understanding their objectives and acting as their trusted, strategic advisor for all things Hover
- Develop and execute customer onboarding plans to help customers navigate change management
- Determine key stakeholders within each partner with whom Hover can drive significant business growth, help them realize the full potential of Hover, and identify opportunities to expand our partnerships
- Plan and participate in strategic onsites with construction partners in order to maintain high levels of engagement across a broad group of internal and external stakeholders and to properly align on strategy
- Drive cross-functional projects within Hover, identifying new ways our platform can enable out partners to differentiate in the market
- Identify account growth and upsell opportunities for our sales team
Our take
Hover sets out to disrupt the exterior home improvement industry with a platform that enables homeowners to turn basic photos of their property into full 3D models. The platform uses up to eight ground-level photographs of the property, which are patched together into a three-dimensional image.
This image, which is layered with information on materials and dimensions of the structure, can then be used by insurance companies to assess and price damage, without the need to dispatch an inspector.
Hover has had over one million app downloads and following series D financing in 2020, the company has invested in enhancing its 3D data platform whilst expanding its eCommerce efforts. In 2022, Hover was named one of CB Insights Top 50 innovative Insurtech companies 2022.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2020
$60m
SERIES D
Apr 2019
$25m
SERIES C
Total funding: $127.3m
Company benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited PTO for exempt employees and PTO accrued at 3 weeks per year for non-exempt employees
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Company HQ
Financial District, San Francisco, CA
Leadership
AJ Altman
(Founder)Majored in Computer Engineering at Notre Dame before joining Intel as an engineer. Was a consultant to the US Department of Defense and an infantry officer in the Marine Corps.
Ross Hangebrauck
(Chairman of the Board)Was Managing Director of Almaz Capital from 2013 to 2019. Also co-founded North Vector and is Director of Dabbl.
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