Senior Customer Success Manager, Pluralsight
$144-160k
+ variable
Technology workforce development company
Open for applications
Technology workforce development company
1001+ employees
Open for applications
$144-160k
+ variable
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- You are dedicated to deeply engaging with our customers, ensuring they derive maximum value from our platform to meet their business objectives
- You build and champion long-lasting relationships, establishing yourself as a trusted adviser who understands and anticipates customer needs
- Your are committed to delivering an outstanding customer experience and achieving business outcomes, which drives your success!
- Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)
- Experience supporting global enterprise customers on both SaaS and OnPremises solutions
- Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments
- An understanding of the software engineering development life cycle and workflows
- Technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions
- Ability to travel 25-50%
- Experience with Gainsight and Salesforce.com preferred
- Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree
What the job involves
- A Senior Customer Success Manager (CSM) works to engage, retain, and enable our customers to fully apply our platform to achieve their desired business outcomes.
- A successful CSM builds memorable client relationships and shows ability to achieve trusted adviser status in the customers’ minds.
- They work closely with account executives to drive renewals and expansion opportunities to achieve outstanding gross and net retention targets
- Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success
- Take full accountability for your accounts in all aspects from onboarding to renewal
- Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth
- Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers
- Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful
- Inspire change within customers to drive adoption of standard methodologies and successful implementations
- Predict and forecast risk, renewal and expansion within customer portfolio
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has been significant growth in recent years, capitalizing on the surge in demandf fbefore many competiting startupos emerged. Depsite facing competition from major players like Grow with Google and UDemny, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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