Customer Success Manager, Wakeo
Large Accounts
2-3 days a week in office
Real-time supply chain visibility
Job no longer available
Real-time supply chain visibility
21-100 employees
Job no longer available
2-3 days a week in office
21-100 employees
Company mission
To manage disruptions, drive performance and collaboration and transform your business
Role
Who you are
- Fluent in French and English is a must have, other language is a plus
- Around 6/ 7 years of experience acquired in Saas B2B enterprise solutions
- Past experiences working with Enterprise customers in customer-facing roles including Account Management or Customer Success is a must have
- Highly organised with a strong sense of urgency to meet deadlines, you are analytical and solution oriented
- You have the ability to be strategic, but you still roll up your sleeves to accomplish what needs to be done
- Journeys to customers, also abroad, are not a problem for you
- Knowledge on supply chain or transport is a plus
What the job involves
- As a Customer Success Manager, you will be the trusted advisor of your customers
- You will be taking over the customer after the contract is signed
- Drive usage & build amazing ROI alongside your customers
- Guarantee 0 churn
- Boost upsell/ cross sell over your portfolio of customers
- Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape
- Onboard key users after delivery team at Wakeo complete the setup phase
- Define and work pro-actively on achieving our “joint success planˮ & ROI with our customers
- Proactively manage multiple accounts to ensure customer's success in services renewal, adoption of products, customer health
- Identify & close opportunities for up-sell and cross sell
- Facilitate Quarterly Business Reviews with customers and act as advocate for our customers with our product teams
- Nurture relationships with decision makers & champions
- Build success stories with customers & our marketing team
- Share valuable insights with sales team to provide key differentiators while closing deals
- Monitor closely with our support team the level of service we deliver
Our take
During the pandemic, investment in logistics ramped up due to the need to switch to remote tracking, as well as create solutions to counteract new limits to movement. However, since then the sector has seen many of its issues overlooked, despite an urgent need to address things like infrastructure congestion and extended transit times.
Wakeo hopes to answer these issues, by bringing real-time visibility to intercontinental freight transport flows across shipping, air, and road. Its platform combines IoT and alogirthmic technology to give export and import teams intelligent ETAs that factor in the shifting sands of supply chain disruptions. Using this data, Wakeo’s customers have the power to optimise transport plans, reduce emergency costs and enhance the management of their inventories.
With international shipping as unpredictable as ever, it’s no surprise that Wakeo enjoyed $19.6 million in funding in December 2023. This funding is being put towards the company’s expansion, as well as consolidating its path to sustainability, as goods transportation makes up 17% of global emissions.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Dec 2023
$19.6m
EARLY VC
Oct 2021
$11m
SERIES A
Total funding: $32.6m
Company values
- Teamwork
- Ambition
- Learning
Company HQ
Chaussée-d'Antin, Paris, France
Articles
Leadership
Julien Cote
(CEO)Previously a Transaction Services Senior Analyst at PwC. Also worked in Private Equity for Sagard, as an M&A at LCF Rothschild, and in Business Development at VINCI.
Loïc Marzin
(CTO)A Réseau Entreprendre® winner, Loïc was previously a Business Strategy Data Scientist at Strategy&, part of the PwC network.
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