Strategy & Operations Manager, DoorDash
Affordability
$136-214.8k
Plus equity grants. Salary for California-based candidates displayed
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$136-214.8k
Plus equity grants. Salary for California-based candidates displayed
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You love to problem solve and feel comfortable managing ambiguity
- You have 6+ years of work experience in strategy & operations (consulting, tech, biz ops, etc.)
- You can quickly develop a game plan on your own, with little context and background needed. You can then also iterate quickly on that plan as you get new information
- You love working with data and are experienced in analytics (SQL highly preferred)
- You have managed a team
- You are comfortable being scrappy and working in a start-up environment (e.g. calling up DoorDash customers to understand their perspective, testing creative solutions)
- You have extensive experience with cross-functional stakeholder management and business decision making
- You can simultaneously think about high level strategy, while also diving deep into the lowest level of detail
What the job involves
- The Affordability team focuses on ensuring that DoorDash continues to offer quality selection across all price points. Our goal is to never have cost be the reason our customers aren’t ordering from DoorDash every day
- The team is responsible for driving increased engagement from our consumers via launching new low-cost products, improving discoverability of existing affordable selection, and finding ways to bring down the all-in cost of an order
- You will be responsible for 0 to 1 creation of net new products that drive savings for customers
- Your high-level objective will be to understand what it is our customers want, and how we can meet that demand in a sustainable way
- This will entail working directly with our customer audiences - merchants, consumers, and dashers - to figure out what hypotheses we should test, as well as with our product & engineering teams to design how we should implement a solution
- You will be empowered to drive ideation, execution, and implementation of new projects, tests, research, and product launches. This role will be fast paced and iterative, and will require an individual who is flexible and comfortable with ambiguity
- You will report into a Director on the Affordability team on our US Marketplace Strategy & Operations team
- Have a chance to define and implement DoorDash’s strategy in new areas of growth and innovationExecute your ideas in a fast-paced, constantly evolving environment
- Be responsible for delivering direct business impact and growth to DoorDash
- Work cross-functionally across product, marketing, sales, etc. and also work directly with DoorDash merchants and customers
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Articles
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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