Renewals Specialist, Abnormal Security
Digital
Cloud email security platform
Open for applications
Cloud email security platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make the cloud a safer place for businesses.
Role
Who you are
- Motivated, goal-oriented, and adaptable to changing priorities
- Effective in high-volume environments with competing demands
- Detail-oriented, organized, and strong at process and time management
- Clear communicator with strong interpersonal skills
- Curious and eager to learn in a collaborative setting
- 1–2 years of experience in Renewals, Customer Success, Sales Support, or related SaaS role
- Understanding of customer relationship management and SaaS sales processes
- Basic negotiation, upsell, and objection-handling skills with a growth mindset
- Strong communication, organization, and follow-up skills
- Proficiency in CRM systems (e.g., Salesforce); Gainsight experience a plus
- Awareness of customer lifecycle stages and early renewal risk indicators
- Familiarity with Abnormal’s products and services, with the ability to support forecasting and reporting
What the job involves
- The Renewals Specialist ensures smooth, timely contract renewals that drive customer satisfaction, retention, and revenue growth. Partnering with Customer Success and Account Management, this role manages the full renewal lifecycle—from identifying opportunities to negotiation and close—while aligning outcomes with customer needs and Abnormal’s goals.
- In addition to renewals, this role identifies upsell opportunities such as licensing true-ups, positioning value-based solutions that expand account value
- This position is a strong fit for candidates with foundational renewal experience who thrive in collaborative, fast-paced environments and want to grow their commercial skills
- Manage the end-to-end renewal process for assigned accounts or territories
- Partner with Customer Success and Account Management to maintain high customer satisfaction
- Track renewal milestones, follow up on key dates, and ensure timely execution
- Support contract negotiations, aligning terms with customer and business needs
- Identify and pursue upsell opportunities (e.g., licensing true-ups) to grow account value
- Flag and escalate renewal risks as needed
- Contribute to accurate forecasting and reporting
- Use data and insights to support value-driven customer conversations
- Collaborate with channel teams to ensure a smooth partner experience
Our take
Fraud involving impersonation is one of the top causes of online financial crime. Criminal tactics like email account spoofing, where the criminal impersonates an official account to steal personal information or money, are rife. Abnormal Security is a startup aimed at handling these hyper-targeted and personalized email attacks by analyzing communications and identifying potential fraud before it can take place.
The fraud detection space is extremely competitive but Abnormal Security differentiates itself through its focus on the threat of impersonation rather than a spectrum of threats. This has allowed it to amass a wealth of data relating specifically to high-risk impersonation attacks, analyzing over 45,000 signals to detect any anomalies.
Its specialized approach has fueled rapid growth, leading to a $4B valuation after a Serice C Funding round. Now, Abnormal plans to double down on product development and expand internationally, prioritizing markets where data security laws necessitate a local presence. By staying focused on impersonation, Abnormal Security positions itself as a formidable force in the fight against online financial crime.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2024
$250m
SERIES D
May 2022
$210m
SERIES C
Total funding: $534m
Company benefits
- Healthcare
- Flexible PTO
- 401k
- One Medical
- Flexible Spending Account
- Mental Health Resources
- Home Office Stipend
- Monthly Internet & Phone Stipend
- Health and Wellness Stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Evan Reiser
(CEO)Having started their career as a Software Engineer, co-founded GamerNook.com, Bloomspot, and Adstack before spending 3 years at Twitter. Co-founded Abnormal Security in April 2018, and has been CEO since.
Sanjay Jeyakumar
(CTO)Previously Senior Software Engineer at Twitter and Google. Was also Software Architect at TellApart.
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