Senior Manager of Implementation, Vimeo

• If you have a proven track record in SaaS implementation, enjoy building and mentoring teams, and have a knack for problem-solving, then this highly visible role could be for you
• 7+ years of management experience
• Expertise in API, SSO, SCIM, eCDN and migration scripting
• Demonstrable track record of leading teams to achieve outstanding project outcomes
• Strong understanding of project management principles
• Excellent customer-facing skills, with the ability to build trust and rapport
• Aptitude for problem-solving, proactive thinking, and a focus on continuous improvement
• Experience working in a fast-paced and agile technology environment

Desirable

• We're seeking a results-driven and experienced Sr. Manager of Implementations to lead a team focused on successfully onboarding and configuring our software solutions for our diverse clientele
• You will champion exceptional customer experiences while ensuring our implementation processes are efficient, scalable, and consistently successful
• Implementation Services Program: Leads the strategy, development, and execution of programs designed to maximize revenue generated from implementation services. This includes defining service packages, sales enablement, and continuous improvement initiatives
• Team Leadership: Guide, mentor, and develop a team of talented implementation specialists to maximize their performance and potential
• Project Oversight: Ensure multiple simultaneous implementation projects are executed on time, within budget, and exceeding customer expectations
• Process Optimization: Analyze existing implementation methodologies, identify areas for improvement, and drive continuous refinement for increased efficiency
• Stakeholder Collaboration: Work closely with Sales, Customer Success, Product, and Support teams to ensure a seamless handoff and collaborative approach to customer onboarding
• Customer Communication: Serve as a point of escalation for complex issues, ensuring transparent communication with customers throughout their implementation journey
• Metrics and Reporting: Track key implementation metrics (time-to-value, adoption, etc.) to measure success, identify trends, and inform strategic decisions