Account Manager, Arbolus

• 4–6 years of experience in account management, client success, or a commercial role - ideally selling into private equity, corporate strategy, or M&A buyers
• Working knowledge of how PE firms operate (deal teams, portfolio operations, value creation) and/or how corporate strategy and M&A teams buy research and expertise
• Proven track record of hitting retention and upsell targets in a quota-carrying role
• Strong commercial instincts - you naturally spot expansion opportunities, navigate to the right buyer, and know how to position value
• Excellent communicator and relationship builder, comfortable engaging senior stakeholders
• Highly organised and data-driven, able to manage a large portfolio of accounts in parallel without dropping the ball
• Proficient with HubSpot or a comparable CRM, and comfortable in a fast-paced, high-growth environment
• Self-starter who thrives with ownership and autonomy

Desirable

• As Account Manager for Private Equity & Corporate clients, you'll own a portfolio of high-value accounts spanning private equity firms and direct corporate clients (strategy, M&A, corporate development, and commercial teams)
• You'll be the day-to-day relationship lead - driving adoption, identifying expansion opportunities, and ensuring clients get exceptional value from Arbolus
• This is a quota-carrying role focused on net revenue retention and upsell within an existing book, working closely with delivery, product, and senior commercial leadership
• Own and grow a portfolio of existing private equity and corporate client accounts as the trusted day-to-day commercial lead
• Drive revenue retention and expansion - through expert-network call-credit upsell, customer-review-library subscription growth, and unlocking new use cases across the accounts
• Run regular check-ins, quarterly business reviews, and strategic conversations with deal teams, operating partners, and corporate stakeholders
• Map and expand within each account - building relationships beyond your primary contact into adjacent teams, funds, and portfolio companies
• Translate the Arbolus product and roadmap into clear value for PE deal teams (diligence, value creation) and corporate teams (M&A, market intelligence, customer insight)
• Partner closely with delivery to ensure project quality, resolve escalations quickly, and turn strong delivery into commercial momentum
• Track account health, usage trends, and renewal timelines - flagging risks early and acting on them
• Maintain accurate pipeline, activity, and forecast records in HubSpot
• Represent Arbolus at client meetings, industry events, and in-person visits across key US hubs