Program Manager / Senior Program Manager, VRChat
Trust and Safety
+ Stock Options
Virtual world platform
Be an early applicant
Virtual world platform
101-200 employees
Be an early applicant
+ Stock Options
101-200 employees
Company mission
To build VRChat into one of the most successful community-driven social VR platforms in existence.
Role
Who you are
- BA/BS, with evidence of technical experience or equivalent relevant experience
- 3-5 years of experience in program or project management, analytics, product, consulting, or equivalent team
- 2+ years of experience initiating and driving projects to completion with minimal guidance
- Experience using data and metrics to drive improvements
- Excellent written and verbal communication skills on quantitative topics for non-technical and executive audiences
- Excellent problem-solving ability in high-pressure situations
- If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you!
Desirable
- Experience in Trust and Safety and/or Compliance
- Experience at a start-up or technology company
- Experience working at a VR or metaverse-related company
- Experience working on a “live” app, shipping frequent updates and responding to user feedback
What the job involves
- VRChat is seeking a senior program manager who will be researching industry trends, designing, and coming up with data and metric-driven solutions to keep our users safe from online abuses
- You will be utilizing skills in program management, technical solutions, soft skills such as communication and stakeholder management to work alongside internal teams and external parties to build end-to-end safety features and infrastructure
- Develop a deep understanding of VRChat’s community support architecture, product surfaces, and policy framework to inform strategic decisions
- Inform and implement strategies for managing and mitigating trust and safety risks
- Align Trust and Safety initiatives with company goals and product roadmaps, execution through clear KPIs, timelines, and deliverables
- Analyze user behavior and incident trends to proactively surface issues, identify bugs, and drive cross-functional resolution
- Work with cross-functional partners to assess support requirements for new product launches
- Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
- Lead global, cross-functional programs that enhance user safety and experience, partnering closely with engineering, product, legal and support teams
- Identify actionable insights, suggest recommendations and influence team strategy through effective communication
- Evaluate and recommend technical solutions to mitigate abuse vectors and improve platform integrityIdentify opportunities to continuously improve our Trust and Safety program vision
Our take
Virtual Reality is one of the technologies with the highest projected potential for growth. VRChat offers a free-to-play metaverse platform where users gather as avatars in virtual spaces to socialize and hang out, just as one would in real life.
Whilst competitor Rec Room has a greater valuation, VRChat has positioned itself as the leading VR socializing-based product. It taps into a modern desire to form connections in digital spaces, with some users meeting their real-life partners in their virtual avatar form. When contemplating VR’s popularity, it cannot be denied that virtual realities enable freedom of self-expression, an attractive proposition perhaps for those who struggle with their identity and place in the real world.
The company recently announced a 30% workforce reduction, addressing overhiring during its 2021 boom. Despite these layoffs, the company remains focused on long-term growth and capital efficiency, positioning itself for continued success as VR becomes a key part of social connection.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2021
$80m
SERIES D
Sep 2019
$10m
SERIES C
Total funding: $95.2m
Company benefits
- Work remotely: Work from anywhere! They use collaboration software to stay organized and VRChat for meetings and hanging out.
- Health and wellbeing: Medical, Dental and Vision plans for those in the United States, and extended health plans in British Columbia, Canada.
- Fun: Monthly team dinners, get-togethers and once a year, they travel somewhere fun for a few days to hang out, catch up, brainstorm and have fun.
- Tools: You’ll be provided a powerful PC, high-end VR hardware, and any software you need to make you effective in your role.
- Vacations: Flexible vacation schedules that are encouraged. Most United States and Canadian holidays are observed by everyone on the team.
- Swag: Great VRChat and Developer Team Swag such as hoodies, coffee mugs, t-shirts, sun glasses and even custom 3D printed goodies.
Company HQ
Financial District, San Francisco, CA
Leadership
Graham Gaylor
(Co-Founder & CEO)Interned at SmartVault, RSM Design, Equivalent DATA, and Seismic Exchange, before spending time at ChaiONE as an iOS Developer at at Zynga as a Software Engineer.
Jesse Joudrey
(Co-Founder & CTO)Owner and CTO at Jespionage Entertainment. Began as a Software Engineer for Electronic Arts Canada before co-founding and serving as CTO for A.C.R.O.N.Y.M Games Inc.
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