Technical Implementation Specialist, Zocdoc
$75.2-92.9k
Office located in Soho, NY
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
$75.2-92.9k
Office located in Soho, NY
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- A highly motivated person with strong technical acumen and problem-solving skills
- A detail-oriented person who loves working alongside a close-knit team
- A highly organized person who navigates ambiguity and can stay on top of multiple technical projects at a time
- A proactive problem-solver with a sharp technical mind
- Highly organized and thrive in fast-paced, collaborative environments
- Motivated by impact and energized by helping clients adopt new technology
- Comfortable navigating ambiguity while managing multiple projects
- 2+ years of experience in Tier 1 or Tier 2 technical support, help desk, or customer-facing roles, with a strong aptitude for troubleshooting and solving technical issues
- A proven ability to diagnose and communicate complex technical problems clearly and effectively
- Hands-on experience with tools like Jira, Confluence, Monday.com, and Excel or Google Sheets to manage tasks and track progress
- Strong written and verbal communication skills—you can translate technical concepts into clear, client-friendly language
- Demonstrated leadership within a team setting (e.g., mentoring, encouraging peers, or taking initiative to improve team processes)
- Excellent multitasking and time management skills in a fast-paced, dynamic environment
- A collaborative mindset and experience working across cross-functional teams
- A strong sense of ownership and a customer-first attitude—you're passionate about delivering high-quality service
- An empathetic, professional approach to client interactions, with a consistent focus on the customer experience
What the job involves
- At Zocdoc, we’re on a mission to give power to the patient
- As a Technical Implementation Specialist, you’ll combine technical expertise with a passion for client service to onboard large health systems and enterprise clients
- You’ll guide them through every step of the integration journey—from discovery to go-live—ensuring both a seamless technical experience and white-glove support
- Your ability to troubleshoot, communicate clearly, and lead with empathy will directly influence client satisfaction and long-term success
- Own the technical onboarding process for health systems and enterprise provider groups from discovery to go-live
- Act as the primary technical point of contact, managing integrations across Zocdoc’s internal teams and client stakeholders
- Coordinate project timelines and deliverables, ensuring successful implementations that align with client needs and Zocdoc's KPIs
- Troubleshoot complex sync and integration issues, perform QA testing, and provide go-live support
- Document technical workflows and maintain internal knowledge bases
- Partner with Engineering and Product teams to escalate and resolve technical roadblocks
- Train support specialists and contribute to team onboarding and process improvement efforts
- Assist with technical pre-sales conversations and respond to RFPs or stakeholder questions when needed
- Handle sensitive customer data and business information with the highest standard of confidentiality and integrity
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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