Senior UX Researcher, Aviva
Competitor Focus
£65k
Bonus opportunity of 10% of annual salary
2-3 days a week in office
Insurance, wealth and retirement business
Job no longer available
Insurance, wealth and retirement business
1001+ employees
Job no longer available
£65k
Bonus opportunity of 10% of annual salary
2-3 days a week in office
1001+ employees
Company mission
With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.
Role
Who you are
- We would love to hear from you if you are passionate about understanding people, and curious about the relationship between financial resilience and digital products
- Experience with planning, conducting, and reporting user experience research that provides tangible findings with clear actionable recommendations and usability metrics
- This role includes a competitor focus so we expect candidates to have experience with benchmarking, competitor analysis, and qualitative/quantitative usability studies; repeatability of studies over a period to measure progress is key
- Comfortable working collaboratively with a cross-functional team including designers, product owners, developers, business stakeholders, and senior executives on complex financial services products in a regulated industry
- Must be able to produce high-quality reports and be comfortable presenting to a range of audiences including senior leadership and C-suite levels
- A curious mind, willingness to learn, and not afraid to bring new ideas to the table
What the job involves
- We are currently recruiting for a Senior UX Researcher to join the UX Research & Accessibility team based in London
- This role could be ideal for you if you are currently in a mid-weight role and interested in stepping up to a senior position or for those who are already established as a senior researcher
- As a Senior UX Researcher in the User Centred Design team, you will work alongside a team of product designers, product owners, content designers, and accessibility consultants
- This role is focused on competitor research, meaning it’s all about how Aviva stacks up against the market by using a variety of methods to elicit insight and make recommendations, underpinned by compelling storytelling, beautiful presentations, and robust metrics
- This could be a mix of desk research, expert reviews, qualitative/quantitative usability studies, and interviews among others
Salary benchmarks
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
Amanda Blanc
(CEO, not founder)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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