Senior Account Management Team Lead, Zinc Work

• Proven people leadership experience, ideally managing Account Managers or similar commercial teams
• Strong commercial acumen, with confidence in interpreting pipelines, identifying upsell opportunities and forecasting revenue
• Experience managing large or strategic B2B SaaS accounts with complex stakeholder groups
• Skilled coach and communicator, able to balance empathy with accountability
• Comfortable working in a high-growth, evolving environment where structure and agility coexist
• Competence with CRM systems (for example, HubSpot) and strong analytical and presentation skills
• A natural coach, passionate about unlocking others’ potential
• Commercially curious, always seeking smarter ways to deliver customer value and revenue impact
• Empathetic and accountable, balancing care for people with clarity on performance
• Collaborative and pragmatic, with a bias for action and results
• Future-focused, eager to shape how Zinc’s Account Management function scales
• If you are a coach at heart, commercially sharp, and thrive in a fast-scaling SaaS environment, this is your opportunity to lead with impact, empathy and ownership

Desirable

• As a Senior Account Management Team Lead, you will coach, inspire and elevate a pod of Senior Account Managers and a Key Account Manager to deliver exceptional client outcomes and strong commercial performance
• This is a pivotal role in how we scale our Account Management function, combining strategic leadership, commercial acumen and people development to drive retention, growth and advocacy across our most valuable customers
• Why This Role Matters:
• Lead one of Zinc’s most strategic pods, managing a portfolio of high-value customers
• Shape and scale how Account Management operates by embedding structure, process and performance excellence
• Develop and mentor future leaders, enabling your team to achieve ambitious retention and growth targets
• Collaborate with Product, Tech and Operations to enhance customer experience and influence roadmap decisions
• Make your mark in a fast-growing SaaS business where customer success drives company growth
• Key Responsibilities:
• Lead and coach a pod of Senior Account Managers and a Key Account Manager (up to five in total)
• Drive commercial performance, ensuring your team meets and exceeds targets for renewal, retention and expansion
• Coach for growth, helping team members develop commercial confidence, strategic thinking and account planning skills
• Guide strategic delivery across Gold, Protect and Crème accounts, ensuring long-term customer value and advocacy
• Champion customer voices by surfacing feedback and collaborating cross-functionally to improve product and service
• Embed best practice in forecasting, account mapping and risk management to ensure consistent execution and insight-led decisions
• Report and forecast accurately, providing data-driven insights and recommendations to the AM leadership team

• Application Deadline: November 28, 2025
• Stage 1
• Video Exchange
• To make the first stage more accessible, and to give more people the chance to showcase their personality and... je ne sais quoi, we have found a little loophole. 🧐
• Bel, our Talent Lead has filmed herself asking you a question and in response, in your own time, you can send back your answer
• Stage 2
• Talent Discovery Call
• Here you will meet Max in Talent
• This is your chance to ask loads of questions you have about the role and Zinc. During this meeting, the focus will be on exploring how well the role aligns with your goals and needs. They’ll also delve deeper into your aspirations to determine if this opportunity is the right fit for you.
• They will then support and guide you through every step of your interview journey with us at Zinc
• Stage 3
• Google Meets Interview
• This is a 30 minute video interview is with our {INTERVIEWERS}
• They will seek to gain a deeper understanding of your expertise and experience as it relates to the key aspects outlined in the job description. {MORE SPECIFIC INFO}
• This is an amazing opportunity to gain loads of intel, find out about them, their experience and all the nitty gritty of the role, so come prepared with lots of questions!
• Stage 4
• Final In-Person Interview
• This is the final stage where you'll meet {INTERVIEWERS}
• MORE INTERVIEW {INFO}
• The layout will be as follows:
• {PT.1}{X-minutes}:
• {PT.2}{X-minutes}:
• {PT.3}{X-minutes}:
• Stage 5
• Hired