Senior Design Operations Program Manager, Mercury

$146.7-203.8k

Plus equity. Salary dependent on location. Canadian employees (any location): CAD $154,100 - $192,600

Mid and Senior level

New York

San Francisco Bay Area

Remote from Canada, US

Banking services for startups and small businesses

Be an early applicant

Banking services for startups and small businesses

1001+ employees

FintechB2BBankingFinancial Services

Be an early applicant

$146.7-203.8k

Plus equity. Salary dependent on location. Canadian employees (any location): CAD $154,100 - $192,600

Mid and Senior level

New York

San Francisco Bay Area

Remote from Canada, US

1001+ employees

FintechB2BBankingFinancial Services

Company mission

To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.

Job

Company

Role

Who you are

3-6+ years of experience in a design-focused operations or program management role
Excellent interpersonal, presentation, and communication skills
Demonstrated high bar for quality and attention to detail, and fostering accountability
Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working
Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners
Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback
Skill in anticipating and mitigating risks across people, process, and tools
History of driving operational excellence by improving systems end-to-end, not just delivering individual projects

What the job involves

You’ll be an advocate for team health and happiness, always seeking opportunities to improve how we work and deliver an exceptional user experience for Mercury’s users. This role blends strategy and execution, giving you ownership from concept to delivery while collaborating closely with a diverse group of stakeholders
Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead
Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals
Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement
Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively
Support tooling and workflow. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency
Provide thought partnership to Design leaders, consulting and facilitating decision-making and collaborating on new ideas and initiatives
Cultivate positive relationships with our partners to effectively identify and co-create solutions to address team roadblocks and inefficiencies
Collaborate with designers, design leaders, and cross-functional partners along with partnering with Product Ops, Research Ops, and Eng Ops in supporting programs and processes across Eng, Product, and Design

Our take

Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.

Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.

By prioritizing user experience and offering a free service tier, Mercury has attracted over 200,000 businesses and achieved a $3.5B valuation as of 2025. As a rising unicorn in the stagnant world of startup banking, mercury is backed by substantial funding and poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

50% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (4.1)

Company

Funding (last 2 of 5 rounds)

Mar 2025

$300m

SERIES C

Jul 2021

$120m

SERIES B

Total funding: $450.9m

Company benefits

Health, dental, & vision
12+ weeks of paid parental leave
$600 USD custom WFH equipment setup
Unlimited vacation policy (with a mandatory minimum)
Annual $1K learning & development budget
Paid 6-week sabbatical after the 5-year mark
Weekly $100 food budget
Monthly $100 wellness budget
Monthly $50 cellphone reimbursement
Pet-friendly offices with free tea and beverages, plus lunch and snacks
Unlimited vacation policy (with a mandatory minimum)
Retirement matching up to 4% of base salary (401K/RRSP)
Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility

Company HQ

SoMa, San Francisco, CA

Leadership

Jason Zhang

(Co-Founder & COO)

Jason graduated from Stanford University with a Bachelor of Science in Biology before spending over 4 years at Heyzap in Business Development.

Immad Akhund

(Co-Founder & CEO)

Immad graduated from the University of Cambridge with a Masters in Computer Science. He then worked as a Software Developer at Aquila and Bloomberg. He also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.

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