Account Manager, Medely
$98-108k
OTE
$68-72k
BASE
Offers Commission
More information about location
On-demand healthcare staffing platform
Job no longer available
On-demand healthcare staffing platform
201-500 employees
Job no longer available
$98-108k
OTE
$68-72k
BASE
Offers Commission
More information about location
201-500 employees
Company mission
To grow and cultivate the world’s largest healthcare marketplace, a place where professionals can find meaningful work.
Role
Who you are
- We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment
- 3-5 years of account management experience in SaaS or technology, with at least 1 year in a high-growth startup; healthcare experience is a plus
- Proven track record of driving adoption, renewals, and expansion within a customer base
- Skilled at managing escalations and negotiating positive outcomes for both customers and the business
- Able to manage multiple projects simultaneously with strict attention to detail
- Strong communicator with the ability to engage technical and non-technical stakeholders at all levels
- Analytical, organized, and highly collaborative - thrive in cross-functional environments
- Tech-savvy; familiarity with Salesforce and Google Workspace a plus
What the job involves
- As an Account Manager at Medely, you’ll be responsible for the success, retention, and expansion of our healthcare facility customers
- You’ll act as a trusted partner to your accounts, proactively guiding customer strategy, running recurring business reviews, identifying upsell opportunities, and driving renewals
- This role requires versatility: one moment you may be advising a clinical operations leader, the next you may be collaborating cross-functionally with Medely’s Sales, Product, or Clinical Ops teams
- Your ability to build relationships, solve problems, and translate customer needs into growth opportunities will make you a key driver of Medely’s mission to transform healthcare staffing
- Within one month, you will…
- Ramp on Medely’s platform, customer journey, and account management processes
- Shadow account reviews, renewal conversations, and customer calls
- Begin 1:1s with your manager to align on your 30-60-90 plan and customer portfolio
- Build relationships with internal stakeholders in Sales, Product, and Customer Success
- Within three months, you will…
- Fully own a portfolio of Medely customers, including post-launch adoption and retention
- Run recurring business reviews with customers to measure success and identify gaps
- Build a cadence of proactive customer touchpoints to drive engagement
- Identify and nurture upsell opportunities within your book of business
- Collaborate with Sales and Product to resolve customer needs and escalate issues effectively
- Within six months, you will…
- Consistently achieve customer retention and renewal targets
- Expand existing accounts through consultative upselling
- Serve as the trusted advisor to your customer base, helping them achieve operational and staffing goals
- Develop a feedback loop with Product and Clinical Ops teams to share customer insights
- Within one year, you will…
- Be a top-performing Account Manager, exceeding adoption, retention, and expansion goals
- Build deep, trusted partnerships with key customer executives and decision-makers
- Play a leadership role in improving Medely’s account management playbook and mentoring new team members
Our take
Medely provides health professionals with an online portal for finding work. Nurses and allied healthcare providers can utilise the platform to secure a job when it suits them and at their preferred rates. Healthcare centres use the system to find suitable employees, manage their workforce, and track billable hours.
There is a worldwide nursing shortage, with burnout common among healthcare professionals, leaving many healthcare employers to increasingly rely on data-driven recruitment tools such as Medely. By offering greater flexibility and bringing casual work to healthcare, the company aims to reduce shortages and increase industry retention - even giving workers who previously left the sector a way back in.
Medely has secured a good stance in the field of the nursing gig economy, with several thousand hospitals and outpatient facilities using the company for their staffing needs. That said, with a collection of competitors such as IntelyCare, CareRev, and Nomad - all of which also offer marketplaces for healthcare workers - Medely must work hard to continue growing its presence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Company benefits
- Long-term Incentives: 401k
- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
- Flexibility: We believe that work/life balance is important, so we offer twenty days of Paid Time Off and eleven paid holidays
- Paid parental leave
- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
- Ownership: Drive meaningful business impact on a team you’ll help build and define!
- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
Company HQ
Downtown, Santa Monica, CA
Leadership
Waleed Nasr
(Co-Founder & CEO)Founder of Nuventys and Co-founder of Seminet Automation. Former Project Manager at General Precision Inc.
Khaled Nasr
(Co-Founder & COO)Former Partner at Dandysin, Vice President of Operations at Nuventys and Product Marketing Manager at General Precisions. Also Co-founder of Seminet Automation.
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