Senior Enterprise Customer Success Executive, Meltwater

$107-132k

Total compensation range for this position: $107,000 - $165,000 USD per year. Earnings are dependent on individual sales performance

Senior and Expert level

Miami

New York

Media, social & consumer intelligence

Job no longer available

Media, social & consumer intelligence

1001+ employees

B2BArtificial IntelligenceMarketingDigital MediaSaaSSocial Media

Job no longer available

$107-132k

Total compensation range for this position: $107,000 - $165,000 USD per year. Earnings are dependent on individual sales performance

Senior and Expert level

Miami

New York

1001+ employees

B2BArtificial IntelligenceMarketingDigital MediaSaaSSocial Media

Company mission

To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.

Job

Company

Role

Who you are

A Bachelor's degree or higher is preferred for this role
An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions
Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios
A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success
Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities
Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing
Bonus points for previous experience in Project Management, enriching your profile
Excellent written and verbal communication skills in [Language] and English
Openness to embrace our hybrid work schedule, requiring presence in the office one day per month
The ability to legally work in the country of hire is required for this position

What the job involves

Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele
As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth
Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs
By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio
Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives
Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer
Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery
Proactively inform and guide customers on new features and releases to enhance their experience and maximize value
Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs
Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals
Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively
Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success
Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery

Our take

Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, allowing companies to make more informed marketing and operational decisions.

Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.

Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

3% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (2 rounds)

Dec 2023

$65m

GROWTH EQUITY VC

Mar 2019

$175m

GROWTH EQUITY VC

Total funding: $240m

Company HQ

Financial District, San Francisco, CA

Leadership

John Box

(CEO)

A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.

Salary benchmarks

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